We don't mind waiting 4-6 minutes for hot water in a hotel or maybe even 14-16 minutes, but 40-60 and still NO HOT WATER??? Not acceptable!! I made a reservation at 1871 House in August 2012 to stay in the Front and Rear Libraries in December 2012 for the Christmas season. I had plenty of time to call and e-mail the staff, make requests and peruse their website! So when I read under Link #2 1871 House: What to Expect, "in extreme cases you may have to wait a few minutes for your shower" and "water heater is new and all of the plumbing has been redone", the thought that we may have NO HOT WATER never crossed my mind!
Our daughter was going to stay with our family at 1871 House as part of her graduation gift from NYU. When she heard that the HOT WATER was "HIT OR MISS" in our Bed & Breakfast, she opted to stay in her dorm room. In fact, one of our guests schlepped all her toiletries across town for a hot shower in our daughter's "dorm room" because we had such difficulty getting hot water in either of our 2 bathrooms! Very disappointing and embarrassing for us as her hosts, especially in light of the high cost of our 2 rooms!!! (over $4,000 for 5 nights)
The "middle man", Anita, at 1871 House did her best to try to appease us by coming to the room and running the water late in the afternoon on our third day there. There was warm water; but at that time many of the guests had checked out, and the remaining guests had taken their daily showers. I asked for monetary compensation for the discomfort and inconvenience and was told, "No, we don't do that." I asked to speak to the owners to discuss our dissatisfaction and was told, "No they don't talk to the guests; you have to deal with me. Also, we need your credit card so we can collect the balance of your bill." (A very different story from the reviews on their website about the warm and hospitable, yet unobtrusive, staff and owners.) So I paid my balance and my family and I had "HIT OR MISS" HOT WATER for the remainder of our trip. Again, a huge disappointment!! Be advised!
I would also encourage you to read ALL comments on Trip Advisor pertaining to 1871 House before making your reservation. Some very valid points have been made. Unfortunately, I read these comments after my stay when I was writing my review. Lesson learned!
- Also Known As:
- 1871 House Hotel
- 1871 House Hotel New York City
- Official Description (provided by the hotel):
- Charming accommodations provided at 1871 House feature antiques & working fireplaces. Located on a beautiful tree-lined block of the Upper East Side Historic District, 1871 House is quiet with an old-world ambiance. Flanked by prestigious Park & Lexington Avenues, the house is set amid Manhattan's most elegant neighborhood a stroll away from Central Park. 1871 House is surrounded by the Upper East Side's finest restaurants, stylish cafes, galleries & world-renowned museums as well as Madison Avenue's chic boutiques. ... more less