We had booked with this hotel online because they were advertising a special including a welcome cocktail and muffin pack - which was not there! When we asked after it they said "oh I'd have to go out and buy it and there's no other staff here" which is not our porblem - and then we had to push for our room to be discounted to that value. This is extremely poor service. Also the receptionist seemd to have her boyfriend visiting her at work as there was this random bloke just hanging out in the lobby for hours and they were totally making eyes at each other. Also they offer a free iPad for guests to use in the lobby only - which the receptionist was using when we asked for it! At least the room was clean but small, and location a bit hard to find, and luggage handler rolled his eyes at us when we needed help. And he even had the use of an elevator/lift. Very very poor staffing overall.
- Official Description (provided by the hotel):
- Free Wifi. The GEM Hotel Chelsea is ideally located in "your corner of the world." We provide an intimate, boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities. This New York City boutique hotel is conveniently located in the neighborhood of Chelsea. This trendy Manhattan neighborhood is filled with chic art galleries, night club hotspots, world-famous restaurants, shopping and more. Guests are within walking distance to Penn Station and world-famous Midtown Manhattan attractions such as Madison Square Garden, Times Square, Macy's/Herald Square, the campus of New York University (NYU) and the Empire State Building.The hotel is one block from New York City's subway system. Surrounding neighborhoods include Greenwich Village, the Flatiron District, Union Square, Midtown and the Meat Packing District.The GEM Hotel Chelsea offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and boast LCD televisions with HD channels,iPod docking stations, cordless telephones, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards. Additionally, this New York City hotel features a 24-hour fitness center and business center to you meet your needs.While staying at The GEM Hotel Chelsea check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. You can also tour Manhattan with our GEMwalking tours. ... more less
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