This hotel has heartless staff and management. After being assaulted and having my credit cards plus money stolen and having to stay in the hospital the entire Labor Day Weekend, this hotel decided to steal more of my money from a two night reservation in which I never actually got to stay in the hotel. I would not have thought such a four star hotel would be so desperate for money that they would have to keep mine. They never once considered the circumstances. Staff abd management claimed they could not refund my money because I wasn't at the hotel to check out.
- Official Description (provided by the hotel):
- A small, luxury hotel offering highly specialized products and services in a particularly stylish manner. The Exchange Hotel defines 'boutique' in the strictest sense of the word, the result of which is truly one-of-a-kind. The spacious rooms are newly renovated and enhanced with unique, modern design and innovative technology. Boutique features matched with the Exchange Hotel's personalized service and competitive rates will enhance any New York City experience. ... more less
- Reservation Options:
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- Also Known As:
- Eurostars Wall Street Hotel New York City