I really wish that I didn't have to give such a horrible rating. I have stayed at Hampton Inn's in the past, and while "you get what you pay for", it was always an acceptable experience, given the relatively lower rate.
The problems we encountered at the Hampton Inn on 35th Street were so vast that I would have to stay I have never had a worse experience at a reputable (Hilton) chain hotel.
1. Check In Process - I requested for adjoining rooms for the 4 of us since weeks ago in my reservation, and my profile states higher floors. Instead, we got 2 rooms at 2 ends of the (short) hall, on a lower floor. Requested they find something that would be more suitable, the receptionist said she could find higher floors, but would be on 2 separate floors, and there were no 2 rooms next to each other on any floors (really?). I'm Hilton Honor Silver, but they didn't voluntarily offer water to us, I had to ask for it.
2. Lobby Area - very cramped and small, unattractive, with very limited number of seats, most of the time when we were in the lobby, the 5-6 seats were taken.
3. Room Temperature - the rooms are tiny, big enough for a bed and that's pretty much it. Consequently, the AC alternated between freezing cold, and stifling hot. We would wake up breaking out in sweat, and then wewould throw the covers off, and then froze. Seems like there wasn't a way to moderate the thermostat to our comfort on the 3 nights we were there.
4. Television - the digital connection was slow and choppy, in the first morning, the sound just stopped working all of a sudden. We called the front desk, they said they would be right up. They didn't show up in the 30 minutes that we waited, so we left for the day, thinking they would repair it while we were gone. We came back to the room that evening to find there was still no sound on the TV. We called the front desk,and they finally showed up to fix it. The reception was still choppy.
5. Cleanliness - the room was never cleaned properly, and the bathroom floor was dirty from day 1 we got there. Under the sink, there was a ball of hair (not ours). I deliberately didn't call the front desk to see when they would finally vacuum under the sink, or mop the floor. The ball of hair remained there for the entire 3 days, except that more debris (from our use) got added to it, and was never vacuumed. There were debris on the carpet throughout the room, that remained throughout our stay as well. We ran our fingers along the inside edge of the sink counter, and left a shiny trail indicating the cleaning staff hadn't dusted for awhile.
6. Breakfast - the first morning we got there at about 9:15 (breakfast served till 10), and there were no hot food (eggs or sausages, etc.) left. We went back the 2nd morning, a little earlier, and there were a few items left. The breakfast buffet was the standard Hampton Inn breakfast buffet, egg and sausages, waffles,oatmeal, fruit, yogurt, etc.
7. Business Center - there was NOT one. There was a computer in the corner of the lobby by the stairs (everyone would be able to see your screen as they walk by the stairs). The computer was broken in the first morning we were there, we wanted to check on the internet to make some reservations, but was unable to do that. On the last morning, we wanted to print our boarding passes, the printer was apparently broken. We had to go next door to the Hilton Garden Inn (which was much nicer) and they allowed us to print.
8. Value - I was watching the nightly rate like a hawk, and for one day, it actually dropped to $170 a night, so we managed to book the 3 nights at that rate. It went back up to $220+ shortly after. It was definitely not good value, as you can get something significantly nicer at the Garden Inn next door for about the same price, or even others in Chelsea, or down in the Financial District. This is a tourist class motel at best,with a rate that really should get you a 3 stars accommodation.
9. Concierge - the lady at the concierge the first 2 days we were there was only interested in selling us tickets and packages. When we asked her for information about Empire State, or the Rock, or 911Memorial, she would always try to steer us away from getting those tickets on our own, but rather, buying packages from her. Never any useful information.
Apart from the above, the location was good, since the subway was next to it, and an easy walk to the theater district, Time Square, Empire State, and not even that far from Central Park and the Met, or MOMA (we walked there), or Chelsea/ Meat Packing district (we also walked there). The only time we took the subway was when we were going down to 911Memorial, and then to South Ferry.
I would have to say I will never come back to this Hampton Inn, and probably will think twice before staying at another Hampton Inn again. The Garden Inn was much nicer, cleaner, lobby was larger and more pleasant.
Go to the Hilton Garden Inn next door.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.