This modern, clean, comfortable hotel with excellent river and city views has a lot going for it. However, a mind-boggling design oversight, remarked upon by many other recent visitors, has me feeling very frustrated after a recent visit. The area adjacent to the windows separating your room from both of your neighbors conveys sound as if the sound from adjacent rooms was actually happening in yours.
On a three night stay, I was treated to:
1) an extended phone conversation by one neighbor pleading for money from a parent,
2) a prolonged hostile argument between spouses, and
3) the persistent crying and regular screaming of a baby
The crying baby kept me up most of the night. Every word of neighboring phone conversations comes through loud and clear.
When asked “how was your stay?” very pleasantly by the front desk person at checkout I described this design flaw, and her response was, “we’re very sorry, can I offer you a cup of coffee or glass of water?”
Proximity to the theater district, pleasant interactions with considerate professional staff, a reasonably sized exercise room, and great views are amenities that are appreciated while they last, but a good night’s sleep after a busy day in New York is worth much more. If a semblance of privacy and a good night’s rest are priorities for you, I’d strongly encourage you to look for another option.
We paid $300/night for a king view room, but others have found rates under $200/night. I can’t imagine this place ultimately garnering the full rates it is presently listing.
If a quaint or at least interesting neighborhood location is important, I’d also encourage you to use Google Map’s street view feature in advance. The non-descript stretch of an otherwise reasonably-interesting Hell’s Kitchen neighborhood in which the hotel is located is laced with nothing other than car dealerships.
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