My husband and I spend nearly every weekend in the winter in NYC seeing shows , friends and eating at variious restaurants . This was our second stay at this hotel. The rooms are spacious, well appointed and clean. What makes this hotel outstanding is its staff. Smiles, helpful and professional.Their manager this weekend , Didier, was put to the test and sailed thru with shining colors. Our lovely room on a high floor was also home to a bunch of loud girls who created issues most of the night. Security was called by us at 2am. Not good.....however the hotel reacted quickly, and did all the right things. The next day we were moved to a higher floor, a bottle of wine delivered and general concern that everything was under control and we were happy. Hard to control your guests, but more important to know how to handle an uncomfortable situation when it occurs. We will be back. Many thanks to Didier and his staff.