I had stayed once at the property and had a negative experience. After bringing this to the attention of the leaders, it seems my concerns were truly taken to heart. The Ink48 team bent over backwards to make sure I was comfortable this time around. They went far beyond my expectations in that regard.
But not just that regard. All members of the team, at all times, were on their "A game." That even includes warm smiles and a hello from the housekeeping staff I saw on the floor. I received an enthusiastic "Safe travels!" from the maid after waking out of my room with my suitcase to check out.
The room itself was SPECTACULAR! It was so hard to leave. Everything was super clean, tastefully decorated and comfortable. I had to work out of the room for part of my time and could not have picked a better setting. I never wanted to leave!
One morning I had to print several materials to present at meetings. I had expected that I would have to take a trip to the business center. When I called the front desk, the woman explained that for printing I could just email the concierge address and they would handle. I emailed, then called about 15 minutes later to make sure the message was received. Not only was it received, the job was done! When I went to the front desk, I asked how much I owed and was told that it was no trouble. THAT is pro-guest philosophy and customer service that is nearly impossible to find elsewhere.
Other perks: coffee in the morning, wine hour and, for members of the loyalty program, free Internet and a $15 minibar credit.
The hotel is very close to a lot of action, but far enough away to provide respite.
I can't wait to go back!
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