Had a great stay, really excellent and spacious room, with a wonderful view of the New York skyline - however my trip was spoilt by a checkout process that lost me hundreds of pounds.
I had reserved two rooms (for me and my Mum) using my Visa card. When I came to check out, both bills had ALREADY been charged to that card. But I wanted to pay for my own room with a different card, and my Mum wanted to pay for her own room. No worries, said the checkout staff, they would refund my Visa card and take payment by other means. Unfortunately the rate at which my bank converted the $ refund back to £s was different to the rate they had applied to payment (after all, banks always charge different rates for purchases and sells). This led to the refund being £280 less than the payment which the hotel had taken. Perhaps I should have thought of this at the time, but surely the hotel staff shouldn’t have suggested doing the refund - after all, doesn’t this happen every time? The problem only arose because the hotel charged my Visa card BEFORE the end of my stay and without my knowledge. I’ve stayed in many hotels all over the world and no other hotel has ever done this. The hotel have not apologised. Be warned.
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