I usually don't do reviews, but feel that I must! My teen daughter's first visit to New York was basically for business, and she was nervous! From the minute we walked up to the front desk, to the time we left on the third day, we were treated like visiting royalty!
One person in particular stands out among the stellar service at Doubletree. There was a young lady named Christine Pasion, who was at the front desk. This thoughtful person seemed to 'intuit' that my daughter was nervous, and they wound up talking about my daughter's audition, which was to take place on the following evening. She also kindly suggested places for sightseeing and even gave directions!
Later, when we returned to our room, there was a chocolate tart treat for my girl, with a card stating, ' Good luck on your audition tomorrow. I'm sure you'll do great! Get 'em , girl! Best of luck, Christine.'
Such caring and attention! We received this treatment every time we saw this young lady. Always there with a cheerful smile. We went downstairs pretty late for some personal items we needed, and dear Christine had ever item on our list!
The entire staff was great, but it was Christine who had made us decide that this will be 'our hotel', for as it turned out, my daughter MADE THE AUDITION and will be required to come to Times Square area often!
Thank you, dear, dear, Christine! Thanks to Doubletree Suites for your OUTSTANDING service and comfortable room!
We loved our city view on the 20th floor!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Celia J,
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Thank you for your recent review of our property. We were delighted to hear of your great experience and even happier to hear about the personalized service Christine provided. She is a tremendous asset to our hotel and we will certainly share your comments with her. Otherwise, we look forward to your future return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.