I made this reservation for my girlfriend and I about a month ago & we are thinking about booking this hotel again. Although we live in NY we decided that instead of spending so much money on airplane tickets, plus hotel, we chose to stay in NY and just experience a hotel in NYC (we are saving for a wedding this year). Upon check-in, I checked in alone and was offered a warm cookie ( which by the way, were so delicious ) and the front desk girl, i believe her name was Christine started a conversation on as to why I was in NY, and what bring me to NY. I told her the situation with our wedding, saving money, and experiencing NYC, and christine upgraded us to a "quiet city view room" and offered us free wifi I was shocked! I was very happy, not many hotels in the NYC area have treated me so nice. I went to get my fiancé from the train station shortly after, and when i returned to the hotel, christine remembered me by last name and congratulated my fiance and I with my last name! When we went up to our rooms, there was an envelope with drink tickets to a bar, and complementary breakfast coupons underneath our door. Once again, we were so shocked, we felt like we were being treated as royalty. A few hours later, I'e called the front desk because the ice machine wasn't working, and Christine herself delivered ice to our room. We couldn't thank her enough for her gratitude, generosity, and helpfulness. The bellman, i forgot his name but my fiance says it was Darell, was also very nice, getting us a cab in the cold weather at night, so that we wouldn't have to wait outside or go find one ourselves. The breakfast was great, my fiance and I were in a rush to get back home, but the waitresses were very attentive. Even though upon check-in, I was not a hilton honors member, i was treated as if I was. I then decided to become a member, just so i can earn points and come back!!!!!! Everyone in this hotel is very friendly, always a smile on their face, always willing to help and do what they can. The rooms are small, but that doesn't even compare to how PERFECT the staff of the hotel was. Beds were extremely comfy, and very clean. The I cant believe how great the service is here, and i cannot wait to come back again. I highly recommend this hotel, and would not hesitate to come back again soon!
There's no pool and no spa, but there is a nice little gym.
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