As I write this I am still sitting in the Doubletree Hilton - Times Square South, unable to cancel or find other arrangements due to a "prepaid" special I utilized through Hotels.com.
First of all, this is NOT a 4 start hotel - and believe me, I read all the reviews ahead of time and checked the website prior to booking my non-refundable two night stay for a Thanksgiving trip with family.
Here are a few highlights:
-the hotel has NO bellboy or greeting personnel out front; this includes for arriving guests, as well as guests wishing assistance in hailing a taxi or unloading their luggage from the car;
-the front lobby is so bare bones you'll have trouble finding the check-in desk;
-once we were assigned a room we were shocked to learn that the hotel bathrooms do NOT feature a bathtub! A four star hotel with no bathtub is unheard of, never mind the fact that families with small children will have immense difficulty bathing/showering them!
-the rooms are MINISCULE, and our "two double beds" for a family of 4 ended up being two FULL size beds, with one bed shoved up so close to the wall and the heater unit that my husband kept having to step on/over me during the night because there was only one side from which he could get out of bed!
-the elevators are GHASTLY slow; most guests wait about 10-15 minutes and then surrender to the stairs; this happened multiple times during our two night stay;
-the room was less than clean; the carpets are severely worn and to boot, the cleaning crew leaves the cleaning cart and the vacuum cleaner out in the hallway day and night; evidently they there is not even a closet in which to store cleaning supplies;
-last, but not least, the bathroom door is spring-loaded so that it never stays open; you can't' have a conversation or have a child come in and out of the bathroom without the door slamming on them.
All in all a HUGE disappointment and a MAJOR case of false advertising. This hotel might be 2.5 - 3.0 stars, but it's definitely not 4 and definitely does not merit the $300+ price tag per night.
And of course, it's NOWHERE near Times Square. We found that out the hard way and one $10, 1.8 mile taxi ride later. Ugh.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear NYC Visitor,
Report response as inappropriate
Thank you for writing a review about your recent stay at our hotel. We are very sorry to hear you were unhappy with the look and feel of our guestrooms. We appreciate your feedback, and will keep your comments in mind as we continually work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
Miriam Sta Ana
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.