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“Great Location - Easy Access to the City” 4 of 5 stars
Review of Holiday Inn Express New York City Times Square

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Holiday Inn Express New York City Times Square
3.0 of 5 Hotel   |   343 West 39th Street, New York City, NY 10018 (Garment District)   |  
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Ranked #194 of 453 Hotels in New York City
Middlebury, Vermont
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Great Location - Easy Access to the City”
4 of 5 stars Reviewed February 18, 2011

Selected this Hotel because it was near Javits Convention Center where a trade show was happening. A good start to the day with a substantial free breakfast, loved the cookies in the evening! Room was very neat and clean. Front desk was a great help when we had to extend our stay an extra day because of the weather. We did have to change rooms but the staff moved our bags while we were at the Trade Show. Front desk found a car for us to take us to the airport. Driver was great and the price was not anymore than a cab would be. Several comments about the elevators being slow - we didn't find that to be the case and were on the 25th floor. The Hotel does seem to host many student groups but they were fine - though it did make the breakfast area a bit busy!

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
locazlocaz, General Manager at Holiday Inn Express New York City Times Square, responded to this review, February 21, 2011
Dear AGirlInVermont,

Thank you for this very nice review! I am so pleased that you liked our location. It is very convenient to the Javitts Center as well as Times Square. I am very pleased that you found our elevators to be fine, even during a very busy convention time. We have hired a new elevator company to evaluate, clean, and speed up our elevators and it seems to be paying off!

I am very pleased to hear that you enjoyed our new expanded Breakfast Bar, and I LOVE the nighttime cookies too!!

I hope that when your travels bring you back to New York, that you will choose to stay with us again.

Sincerely,

Hunter Angus D. Glass
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Sauvetat-du-Dropt, France
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 12, 2011

we stayed for 3 nights and all were exceptional. The staff was wonderful and friendly and the morning breakfast was wonderful. The food was plentiful and hot and the kids loved the sausages. Loactionis perfect for shopping and close to 2 brothers pizza for a cheap dinner. can't go wrong- Great stay highly reccommend- A+++++

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
locazlocaz, General Manager at Holiday Inn Express New York City Times Square, responded to this review, February 21, 2011
Dear Loki5,

Thank you very much for taking the time to write such a nice review of your stay at our hotel! I am so glad that you enjoyed our staff! Customer service is our number one concern, and it makes me very happy to hear that you were pleased!

I love 2 Brothers pizza on 9th Ave too, and I am thrilled that your really liked our newly improved Breakfast Bar!!

Thank you again for this review and I hope that when you are back in New York, that you will choose to stay with us again.

Sincerely,

Hunter Angus D. Glass
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 6, 2011

Very decent hotel, located in a quiet street in Manhattan. It's not exactly in Times Square (about 3-4 blocks from the actual Times Square) but not far to walk or difficult to find. The street itself was quiet - which meant a good sleep at night, but just don't be walking around late at night on your own! (Then again, this is Manhattan!)

Rooms were a very good size with a very comfortable bed, good lighting and very nice bathroom. Housekeeping kept the rooms nice and clean every night and the temperature could be adjusted easily. Free Wi-Fi in the hotel is definitely a plus plus!

The front desk staff were exceptionally helpful and always tried to help, even if they were very busy. Safety deposit boxes are available for free, and the front desk staff were always helpful and pleasant when we needed to go into them more than once a day!

Only downside was breakfast. The variety of food wasn't fantastic, and the hot food was not the best. The selection was the same everyday - frittata, omelette, scones, muffins, sausages, burger patties and cinnamon rolls. The continental selection was acceptable though, and I enjoyed hot chocolate and oatmeal everyday, with a couple of types of cereal, 2-3 types of oatmeal, fruit, yoghurt and bread.

Overall, decent for a 3 star hotel in Manhattan. If the price is right, will definitely be back!

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
locazlocaz, General Manager at Holiday Inn Express New York City Times Square, responded to this review, February 7, 2011
Hello Valued Guest,

Thank you very much for taking the time to write a review about your stay at our hotel. I am very pleased that you enjoyed your stay! I am very pleased that you liked our Front Desk staff. We feel that Customer Service is one of the most important aspects of the hotel and we strive every day to make our guest's stay as enjoyable as possible. I am sorry that you did not think that our two kinds of omlettes (western and cheese), scrambled eggs, two kinds of sausage (turkey and pork) biscuits and gravy, as well as an assortment of breads, bagels, english muffins, and assorted fresh fruits wasn't enough choices for our complimentary breakfast buffet, but I am very pleased that you liked our rooms and location.

Thank you again for this very nice review, and I hope that you choose to stay at our hotel when you return to new York City.

Sincerely,

Hunter Glass
General Manager
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Coventry, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2011

Before our trip I did read the other reviews and found them quite helpful, however as with everything in life you must make up your own mind and voice your opinion, This hotel was ideal for our first trip to New York, it is centrally located and is a very good base, It is a busy hotel so don't be late down for breakfast. The breakfast is of a reasonable standard and the staff are attentive, but don't expext it to be the Ritz. The staff at the front desk were courteous and very helpful, they resolved any issues we had very quickly and efficiently don't forget to tell them if you have a problem. I did read a few reviews stating that the rooms are a bit on the small side, they are not enormous but the king size bed does take up several acres of space. But who goes to New York to stay in your hotel room! We had a very enjoyable first trip to New York and will be going back again (when its warmer). Thanks to the Manager and his staff who helped to make our first visit a memorable one Well Done Folks

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
locazlocaz, General Manager at Holiday Inn Express New York City Times Square, responded to this review, February 7, 2011
Dear Guest,

Thank you for this very nice review! I am very happy that you enjoyed your stay at our hotel. I feel that these reviews are very helpful to guests when trying to decide where to stay in New York, so thank you for taking the time to review your stay at our hotel. I especially like the bit about "well managed" haha! Thanks!

I hope that you will make us your home based again when you return to new York City!

Sincerely,
Hunter Glass
General Manager
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Salt Lake City, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 1, 2011

Forget high prices in NYC. Stay at this hotel and you will have a great stay, breakfast and you will be centrally located. Staff is very helpful too.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
locazlocaz, General Manager at Holiday Inn Express New York City Times Square, responded to this review, February 7, 2011
Dear Guest,

I AGREE! Haha! Why spend tons of money on a hotel in New York when you can stay at our lovely hotel at a decent price in and excellent location and get free breakfast!

Thank you for taking the time to review our hotel.

Sincerely,

Hunter Angus D. Glass
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 30, 2011

I originally wanted to stay in the Marriott Marquis in Times Square, but due to a last minute jump in airfare, decided for the less expensive Holiday Inn Express.

The rooms were decent sized for a New York City hotel room. Everything was VERY clean and modern. The rooms featured the Holiday Inn Express bedding collection, triple sheeted, with a duvet and NOT a comforter. HDTVs are used in the rooms. We had a view of the city street below and some buildings. Very cool!

The rate was incredible! I would even say DIRT CHEAP. I'd say a great value for the price.

The hotel was in a great location...sort of "off the beaten path" of Times Square (less noise!) but well walkable to great dining and the theatre district. Also, it was conveniently located near the PABT transit location! I felt very safe in the area.

If you're looking for a clean, convenient place to stay, you've found a great pick! Don't be expecting a mansion for a room, but expect free WiFi and breakfast!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
locazlocaz, General Manager at Holiday Inn Express New York City Times Square, responded to this review, February 7, 2011
Dear Valued Guest,

I really appreciate you taking the time to write such a nice review of our hotel. It is true that we are not as fancy as the Marriott Marquis in Times Square, so it is quite a compliment to us that you choose to stay with us and I am very pleased that you enjoyed your stay. I am very glad that you enjoyed the view, and the location and find us to be a value.

I hope that the the next time your travels bring you to New York, that you will chosse to stay with us.

Sincerely,

Hunter Angus D. Glass
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tartu, Estonia
Top Contributor
57 reviews 57 reviews
56 hotel reviews
Reviews in 46 cities Reviews in 46 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 28, 2011

Hotel is well located by a short walk from Times Square. There is plenty of entertainment and eating places around.

We got a room on the top floor (36th), which was easy to access thanks to 2 fast elevators. The 2 double bed rooms are quite small - two suitcases already take most of the floor space, and the wardrobe is pretty small too, but it is Manhattan after all. The bathroom was compact, but covered the needs, also the water pressure was good.

Internet, complimentary, worked more or less without problems.

Breakfast - well, as most of it is served in the almost-open-air appendix, then during the snowy period it was quite chilly there. But the servings were sufficient, of usual HIX standard. In addition, during non-breakfast hours, you can always take free tea and coffee at the drinks corner.

Priority Club status was recognised and a welcome gift (a bag with bottle of water, caramel candies and a pen) was provided.

For the price I paid, I would stay again.

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
locazlocaz, General Manager at Holiday Inn Express New York City Times Square, responded to this review, February 7, 2011
Dear Priority Club Guest,

I am very pleased to hear that you enjoyed your stay with us at the Holiday Inn Express Times Square. I agree, this location is so central that it makes getting around New York very easy.

I am pleased that you enjoyed our breakfast, elevators and internet. I hope that the next time you are in New York that you will choose to stay with us.

Enjoy!

Hunter Angus D. Glass
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Garment District , Manhattan , Midtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Wheelchair access
Hotel Style:
#175 Romantic Hotel in New York City
#189 Business Hotel in New York City
#196 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Official Description (provided by the hotel):
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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