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“Enjoyed our stay” 4 of 5 stars
Review of Holiday Inn Express New York City Times Square

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Holiday Inn Express New York City Times Square
3.0 of 5 Hotel   |   343 West 39th Street, New York City, NY 10018 (Garment District)   |  
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Ranked #210 of 458 Hotels in New York City
Wrightsville
1 review
“Enjoyed our stay”
4 of 5 stars Reviewed April 12, 2014

It's New York so we expected small rooms. The hotel was clean and the staff was courteous. The location was good for accessing all the things we wanted to see. Our only complaint was that the breakfast area is too small and it was often elbow to elbow and a lot of "pardon me" trying to get to a table but again, it's New York, there's only so much you can do with limited space.
A word of caution though.
When leaving we were offered to take car that was on hand or have a taxi called. Staff said the taxi would cost $46 plus tolls and tip or the car that was already there would be a flat $54 with tolls and tip included. We agreed to the the car as it seemed like a better deal and it was there ready to go. The taxi ride from LaGuardia to the hotel was $46 including toll and generous tip. The car we took was pulled over for speeding through a tunnel and the driver went 30 min. out of the way to avoid the toll. What should have been a 15 min trip wound up being 45 min and more expensive than a taxi.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review, April 24, 2014
Good Day Lynn H,

We truly appreciate you choosing our hotel for your accommodation needs. Thank you for sharing your feedback with other travelers. It was a delight having you stay with us. I have communicated with the car service company in regards to the matter of the driver and we will investigate the matter further to avoid this from reoccurring. Please come back and visit us again next time you’re in New York as we’d love to have you as our guest again.

Yours in Hospitality,

Frank Cortese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,329 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
Top Contributor
620 reviews 620 reviews
84 hotel reviews
Reviews in 125 cities Reviews in 125 cities
303 helpful votes 303 helpful votes
4 of 5 stars Reviewed April 12, 2014

Stayed here last night and it was just perfect for one night in the city. The hotel is perfectly located midtown, minutes away from Times Square and Port Authority is right across the road. The rooms are spacious enough and the King size bed huge and very comfortable. Great place to stay while in the Big Apple!

Stayed April 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review, April 24, 2014
Good Day Steve R,

Thank you so much for staying with us and for writing such a great review of our hotel! We are thrilled to see you enjoyed your stay and your time here in NYC! It’s great to see that our location was convenient for all of your activities too. Thank you for recommending us to other travelers and we sincerely hope to have you stay with us again soon.

Yours in Hospitality,

Frank Cortese
General Manage
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Tehran, Iran
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2014

we've been visiting NY for the first time and we choosed this hotel in april 2014.the locatin was perfect,breakfast and hospitality was great.the staff were friendly and helpfull.the lady in front desk explain everything about how visiting NY.We used hop on-hop off which start tow blocks rom hotel.the room was good,we had six suitcase that with no problem itted in the room.clean bed and bathroom.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review, April 13, 2014
Dear Shabnamdaria,

Wow! Thank you for this fantastic review. I am happy to know that you enjoyed the Breakfast, atmosphere, view from your room and the warm and engaging service from our colleagues. We look forward to welcoming you back on your next visit to the Holiday Inn Express Time Square.

Best Regards,

Frank Cortese
General Manager
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Aberdeen, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 6, 2014

Clean hotel, good location, friendly staff. What let's it down is that we were told our payment hadn't been charged, even though we had receipt with us we had to pay again or risk being homeless for two nights before returning to Britain. Now in dispute to get our money back. If you do choose this hotel, don't take the breakfast. Dining room too small and food not worth the price. It's New York, much better places to eat.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review, April 13, 2014
Dear MHM62,

We really appreciate your detailed feedback regarding your recent stay with us. We are glad to see you enjoyed your time here in NYC, but are disappointed that we failed to give you a “Perfect” stay. Because our breakfast is complimentary at times it may become congested, however, we strive to overcome these deficiencies with excellent guest service and memorable experiences. We offer our apologies for any billing concerns that you may have experienced during your stay with us, if we can be of any assistance is solving your billing concerns please reach out to me at HIETimesSquareFD@hhmlp.com.We understand and respect your needs when traveling but hope you will consider staying with us again so we can prove to you that our service far outweighs our flaws. Safe travels!

Best Regards,

Frank Cortese
General Manager
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Gautier, Mississippi
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 3, 2014

Our visit to NYC was excellent and the Bellman, Alex went above and beyond. Oksana at the desk, started helping us with our visit even before we arrived by contact via email. We were made to feel as if we were special guest. We had a room with an excellent view of the Empire State Building and the city. My wife uses a wheel chair and we arrived early and the chair had not been delivered when we arrived. Alex gave us some advise of a restaurant to get lunch. While we were at the restaurant Alex brought the wheel chair that had been delivered at the Hotel up to the restaurant for my wife while we were eating. Wow what a nice gesture and above and beyond. I would highly recommend this hotel for the excellent staff and the location, close to Times Square and other major NYC attractions. In addition to the other service that we received, every morning that we came for breakfast the chef and other food service personnel would greet us and help seat us at a table. Alex would arrange transportation with the car service for us and Oksana was always there to offer advise when asked for locations to eat and other services that we needed to help us.

Room Tip: Ask for a room with a city view
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review, April 13, 2014
Dear Dayle R,

We truly appreciate you choosing our hotel for your accommodation needs. Thank you for sharing your feedback with other travelers. It was a delight having you stay with us. Please come back and visit us again next time you’re in New York as we’d love to have you as our guest again. I have shared your wonderful review with our staff and they were thrilled to have read such an amazing review. Thanks again for the great review and we wish you the absolute best in your travels!

Sincerely,

Frank Cortese
General Manager
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Paradise, NL
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2014

Excellent hotel, great location. Only 2 blocks from subway station and bus terminal. Breakfast was good, well stocked. Temperature wasn't working in room first night but was fixed immediately. I have no complaints whatsoever!

Room Tip: Rooms are small, but to be expected. You are in NYC, how much time are you going to spend in the roo...
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review, April 2, 2014
Dear 808carolynb,

We really appreciate you taking the time to share your experience with us! We’re excited to see that you really enjoyed your stay and that we were able to exceed your expectations. I am happy to hear that our team was prompt about addressing your concerns. If this was your first time staying with us, we hope that our services and value encouraged you to stay with us again. Until next time, safe travels!

Frank Cortese
General Manager
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Frankfort, New York
2 reviews
4 of 5 stars Reviewed March 25, 2014

In a crazy city like NYC it is easy to get caught up in your own world, and lose concern for others needs. The staff at this hotel have NEVER done that! Angelica is always helpful at the front desk, as well as Jamie (for the late night popcorn heating).
I overheard one of the breakfast staff relaying her outlook to a newer employee. "Interact with the guests, ask them if they need something." The advice came from Theresa, who is welcoming and happy you are joining her while she is working the breakfast time. I look forward to seeing them each day.
I will be returning, and glad to stay here.

Room Tip: I like staying as high up in a hotel as possible.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review, April 2, 2014
Dear Mark O,

Thank you for choosing our hotel for your recent accommodation needs! We appreciate you taking the time to review our hotel. It’s great to see you found our location convenient for your activities and that you enjoyed our amenities. We hope to be your hotel of choice for future visits to New York. I will make sure I pass your comments to Theresa, as well as the rest of our team, I know they'll be pleased to hear it as well!

We look forward to welcoming you back to our hotel.

Frank Cortese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Garment District , Manhattan , Midtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#169 Romantic Hotel in New York City
#207 Business Hotel in New York City
#213 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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