We have stayed in many hotels in NYC over the years but never at a Holiday Inn Express but as we have had excellent experiences in other parts of the world, including the USA, thought we'd give them a try.
We stayed a week with them so are able to comment objectively which is not always possible with a very short stay. First and foremost the Halloween decoration outside was inviting and well done. Next the front desk staff on checking were friendly efficient and helpful. Just what you need after travelling for over 12 hours. I was immediately recognised as a Gold rewards member and the desk chap commented how pleased they were that I was booked in for a whole week.
The hotel only has two lifts more of which later. However one arrived quickly and took us up to level 26. This was one of four floors with ice making machine, cold water and drinks cabinet. Whilst there was some noise from this it wasn't too bad and despite all the rooms being close to the lifts no noise was noticed once inside the room. For New York standards the room was ample size. Not huge but big enough to have a desk and chair and an arm chair and plenty of space down each side of the bed. It also had a wardrobe (not always so in NYC) and a safe. The bathroom was small but adequate.
Bed was comfortable and the room spotless. The room was always cleaned by the time we had got back to the hotel even if this was an interim return midday. Always cleaned properly and neatly.
Having seen other reviews about breakfast we chose to go down early (also a recommendation of the check-in clerk) and so we arrived downstairs most mornings within 45 minutes of the start time. We always got a table and seats though it does get busier as time passes. Choice was typical HIE fare. We were not disappointed though I would have preferred scrambled eggs more often than just two mornings. Plenty of choice and well stocked. All the staff without exception were friendly and all seemed very aware of the need for satisfaction. Kitchen staff, receptionists, cleaners and concierge all without fail were helpful. A most welcome experience I must say.
So all in all excellent and I have only reduced from 5 stars due to size of rooms and slow lifts on occasions but they do cope well given the size of the plot - tall and thin.
- Official Description (provided by the hotel):
- New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more less
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- Also Known As:
- Holiday Inn Express New York City Times Square Hotel New York City