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“Great escape hotel near Times Square” 4 of 5 stars
Review of Holiday Inn Express New York City Times Square

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Holiday Inn Express New York City Times Square
3.0 of 5 Hotel   |   343 West 39th Street, New York City, NY 10018 (Midtown)   |  
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Ranked #220 of 463 Hotels in New York City
Luton, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
“Great escape hotel near Times Square”
4 of 5 stars Reviewed November 2, 2013

We have stayed in many hotels in NYC over the years but never at a Holiday Inn Express but as we have had excellent experiences in other parts of the world, including the USA, thought we'd give them a try.
We stayed a week with them so are able to comment objectively which is not always possible with a very short stay. First and foremost the Halloween decoration outside was inviting and well done. Next the front desk staff on checking were friendly efficient and helpful. Just what you need after travelling for over 12 hours. I was immediately recognised as a Gold rewards member and the desk chap commented how pleased they were that I was booked in for a whole week.
The hotel only has two lifts more of which later. However one arrived quickly and took us up to level 26. This was one of four floors with ice making machine, cold water and drinks cabinet. Whilst there was some noise from this it wasn't too bad and despite all the rooms being close to the lifts no noise was noticed once inside the room. For New York standards the room was ample size. Not huge but big enough to have a desk and chair and an arm chair and plenty of space down each side of the bed. It also had a wardrobe (not always so in NYC) and a safe. The bathroom was small but adequate.
Bed was comfortable and the room spotless. The room was always cleaned by the time we had got back to the hotel even if this was an interim return midday. Always cleaned properly and neatly.
Having seen other reviews about breakfast we chose to go down early (also a recommendation of the check-in clerk) and so we arrived downstairs most mornings within 45 minutes of the start time. We always got a table and seats though it does get busier as time passes. Choice was typical HIE fare. We were not disappointed though I would have preferred scrambled eggs more often than just two mornings. Plenty of choice and well stocked. All the staff without exception were friendly and all seemed very aware of the need for satisfaction. Kitchen staff, receptionists, cleaners and concierge all without fail were helpful. A most welcome experience I must say.
So all in all excellent and I have only reduced from 5 stars due to size of rooms and slow lifts on occasions but they do cope well given the size of the plot - tall and thin.

Green Features: Good understanding of environmental needs, no unnecessary changing of towels. But you don't have to remove the old soap every day and leave a new bar since we were staying for the whole week. Recycling bins available in the room as well as usual bins.
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, November 3, 2013
Dear LenVJAspell,

Thank you so much for staying with us and for taking the time to review your stay! We truly appreciate you choosing our hotel for your accommodation needs. We are delighted to see you enjoyed our location and amenities and hope you were encouraged to lodge with us again. It would be our pleasure to be your hotel of choice for future ventures to New York and we look forward to your return. Thanks again for the great feedback and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square
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1,449 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ashby de la Zouch, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 2, 2013

Great location, clean room with air con and heating option, nice breakfast with plenty of choice including hot and cold options. Helpful and friendly reception staff. Would definitely stay at this hotel again and wouldn't hesitate to recommend to friends.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, November 3, 2013
Dear Victoria S

Thank you for choosing our hotel for your recent accommodation needs! We appreciate you taking the time to review our hotel. It’s great to see you found our location convenient for your activities and that you enjoyed our amenities. We hope to be your hotel of choice for future visits to New York. Thanks again for staying with us and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square
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Newcastle, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 29, 2013

After a couple of issues on our last visit in 2012 the management of Holiday Inn Express Times Square encouraged us to return in the hope that they could restore our faith in their hotel. We were fortunate enough to return to New York in September 2013 and decided to give this hotel a second chance and we are glad we did. Apart from its perfect location to Times Square and the Port Authority, we found everything about our stay exceptional from the warm welcome we received from reception staff and management, to the spotless condition of our small and comfortable room with it's magnificent bed which always gave us a perfect night's sleep after a day of touring New York. Though we did not always avail ourselves to breakfast, when we did we found the choices adequate and plentiful. Thank you Holiday Inn Express for a perfectly memorable stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, November 1, 2013
Dear JEDNewcastle,

Thank you so much for giving us a second chance during your return visit to New York! We are absolutely thrilled that we were able to win you back as your hotel of choice and are looking forward to a long lasting relationship. We cannot express how much we value your loyalty and hope to be your permanent base for future travels to NYC. Thanks again for sharing your experience and we wish you the absolute best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
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Dhaka City, Bangladesh
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 28, 2013

I hv been coming to NY for several times for official trips. It's my NY office who does all the booking. But among all the hotels I have used, this is the only hotel which i kept requesting lately for all the succeeding trips. Great location as only few blocks from my broadway office, rooms are clean, toilets are well maintained, with good facilities, delicious food offered at breakfast, and staffs are generally friendly and warm..Glad also to meet one staff namely Juicy Villanueva who understands me better as she is also a filipina and has extended me kind and warm assistance. There are a couple more staff (one gent and one lady) which are superbly accomodating to me during my check-ins and check-outs. I will write their names too on my next review. I am travelling again tom and looking forward to be checking in again in this hotel..

Room Tip: Higher floors have less noise..
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, November 1, 2013
Dear Erlita2013,

From the entire staff here at the Holiday Inn Express Times Square, we would like to thank you for your loyalty to our hotel! We truly appreciate your choosing our location over the numerous others here in NYC. It's great to see you've developed a bond with our staff and we hope this bond continues well into the future. It is an honor to be your hotel of choice and we look forward to seeing you again soon. Thanks again and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square
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Cardiff
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 26, 2013

This was perfect for a two night stay in New York.

We easily managed to get to this hotel on public transport from Newark airport due to it being really central. The rooms we clean and comfortable. The staff we helpful and friendly apart from one lady but she was in the minority.

We didn't have breakfast but never expected to.... In the uk holiday inn express hotels have really basic breakfasts - to be fair this looked far better but with times square on our doorstep we wanted to experience a really NYC breakie :)

Good Irish bar next door too..... Great!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, October 27, 2013
Dear KerryCardiff,

Thank you for staying with us and for taking the time to review our hotel! We’re happy to see our location was convenient for your activities and that you enjoyed our amenities. We apologize for any difficulties you may have experienced with our staff, but appreciate you understanding. We hope to have you as our guest again and look forward to your return. Safe travels!

Sincerely,

Team Holiday Inn Express Times Square
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2013

This is the cleanest hotel i have ever stayed in. Staff were very helpful. The staff even upgraded our room to a city view as it was my wife and i's honeymoon.Just a very good experiance when i go back to New York this is where i will be staying. I cant comnent on breakfast as i never attended.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, October 26, 2013
Dear Jon M,

Thank you so much for your very kind review of our hotel! We are thrilled to see you both enjoyed yourselves and are honored that you chose our location to celebrate your honeymoon. All of our departments work tirelessly to ensure 100% guest satisfaction, so we really appreciate your recognition of our cleanliness. Whether it’s for your 1st anniversary, or a business or leisure trip to NYC, we hope to be your hotel of choice. Thanks again for being our guest and we wish you happy travels!

Sincerely,

Team Holiday Inn Express Times Square
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Minneapolis, Minnesota
Top Contributor
67 reviews 67 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 25, 2013

My friend found this hotel and we were looking for a good price and good location in NYC for 4 nights in October. This hotel is as expensive and so much smaller than where we stayed in Paris in Trocadero a year ago. This room is so small. We have two double beds,each up against the wall. There is 2 feet at the foot of the bed to the table, closet and desk. The bathroom barely fits a sink, toilet and shower/bath. I have never been in such a small room at a Holiday Inn Express. I can not imagine trying to fit 4 people into this room.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, October 26, 2013
Dear Julie H,

Thank you for sharing your recent experience with us! We really appreciate you choosing our hotel for your accommodation needs. We apologize for failing to meet your expectations during your stay and are disappointed in ourselves for allowing you to leave unsatisfied. We realize, being in NYC, our property differs from those in less metropolitan areas. This must have come as a surprise to you and we apologize if this negatively impacted your stay. Although we respect your decision to lodge elsewhere, we would be honored to have you as our guest again in the future. Again, thank you for staying with us and we wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#172 Romantic Hotel in New York City
#202 Family Hotel in New York City
#204 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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