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“Great Location” 4 of 5 stars
Review of Holiday Inn Express New York City Times Square

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Holiday Inn Express New York City Times Square
3.0 of 5 Hotel   |   343 West 39th Street, New York City, NY 10018 (Midtown)   |  
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Ranked #220 of 464 Hotels in New York City
British Columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Great Location”
4 of 5 stars Reviewed September 22, 2013

We recently spent a week at this HI express and found it to be very good. It is very close to Times Square, the theatre district and convenient for taking tours and walking around Midtown.
Greg at reception was super and took very good care or us.
As others have mentioned the breakfast room is very small and can be crowded but the breakfast was great and so nice to have to start our days.
Our room was very nice and had a view of city, the Empire state Building and the New World Tower. I would recommend this property to others.

Room Tip: The higher the room the better view, we were on the 31st floor. Remember this is New York and rooms...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 23, 2013
Dear Judith55,

We truly appreciate you taking the time to share your review with us! Thank you so much for choosing our hotel for your accommodation needs. It’s great to see you found our location convenient for your activities and that you enjoyed our amenities. We would love to have you as our guest again and look forward to your return. Thanks again for the kind feedback and we wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,449 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
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English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

Stayed here for a week from the 9th September 2013 lovely welcome from the staff with a lovely cold drink of lemonade just what we needed check in was fast and very very helpful and friendly got to our room lovely modern room no view but hey your not in your room long in the NYC !! So who cares !!! Free breakfast wow just what you need to start a brilliant day / night everything you can want and more ! You do get people moaning about dining hall been small but we never had an issue with it all the staff we come across we're friendly helpful guys and the hotel is in such a perfect place for everything and everywhere we will use this hotel time & time again as we love NEW YORK !!!! And this hotel !!! Is our favourite now x x x thank you holiday inn express Times Square !!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 23, 2013
Dear Vmorri5,

Thanks so much for the great review of our hotel! We really appreciate you taking the time to share your experience with us. It’s great to see you enjoyed your room and our amenities. We would be honored to be your hotel of choice for future visits to New York and look forward to your return. Thanks again for staying with us and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 22, 2013

Located just a few blocks south of the centre of Times square. The rooms were clean and well serviced during our 5 night stay. There are two lifts that can be busy either book a room low enough to walk or better still try booking one above floor 30 - this is better as the view is great from some rooms. Breakfast was fine but the breakfast area got very busy between 7.30 & 9 am. I would recommend this hotel because of lower costs and location.

Room Tip: Try for the top floor great views and easier to get priority to use lifts
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 23, 2013
Dear Graham F,

Thank you for choosing our hotel for your recent trip to NYC! We appreciate you taking the time to share your review with the Trip Advisor community. We apologize for any delays you may have experienced with our elevators and breakfast service, but appreciate your patience and understanding. Thanks again for sharing your feedback and we hope to have you stay with us again!

Sincerely,

Team Holiday Inn Express Times Square
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Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 21, 2013

Again, don't be put off by the bad reviews. It is so close to Times Square, Broadway and The Port Authority. The rooms very clean, neat and tidy. The air con worked a treat. The staff were friendly,I left some dry cleaning at the laundromat on the corner and went back to pick it up on Sunday,alas it was closed. A staff member at the front desk arranged to pick this up and FedEx it to my next stop in LA. Yes the lifts are slow, but there are stairs. I used this most days and I was on the 18th floor. Yes there were queues for breakfast but they went quickly- there is a Starbucks on the corner if you don't want to wait.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 22, 2013
Dear Futia,

Thank you so much for sharing your honest review with us! We were delighted to have been your hotel of choice for your recent trip to NYC and hope you had a great time. It’s great to see you enjoyed our location and amenities as well and hope to have you stay with us again. Thanks again for your kind feedback and we wish you the absolute best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ullapool, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 19, 2013

Don't be put off by the reviews - yes, the rooms are small (but who wants to spend their stay in a hotel room when you are in New York) yes, you queue for breakfast (but have a bit of patience or take it away on one of the trays to your room) and yes there was a ripped chair (but was perfect for doing hair/makeup). However it is not dated, the staff are really friendly and it was very clean. Spending less on our hotel meant we had more to indulge when we were out and about. Have no regrets about booking here - if you are disappointed then you're unrealistic as to what you expect for your money or have plenty of cash to splash on a hotel and shouldn't have booked here in the first place. Excellent value for a location in the middle of Manhattan.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 22, 2013
Dear 50spool,

Thank you so much for your candid review of our hotel! We truly appreciate you taking the time to share your honest feedback with the Trip Advisor community. It’s great to see that you felt you received a good value and that you found positives where some saw negatives. It would be a pleasure to have you stay with us again and we look forward to your return. Thanks again for the kind review and we wish you happy travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 19, 2013

Great location but the hotel room was small, dated and not very clean. The only chair in the room was mock leather with tears all though it. We had paid an additional fee to include 3 people in the room but the room was only big enough for a max of 2. Free breakfast was served but the queues were crazy so we didn't bother, food not good anyway. Only two small lifts for 200+ rooms. The best thing about the hotel was the location, very central and the staff: we received good tips for local restaurants which were amazing.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 22, 2013
Dear Valued Guest,

Thank you for taking the time to share your recent experience with us! We appreciate you choosing our hotel for your accommodation needs. After reading your review we feel the need to apologize for failing to meet your expectations during your stay. We are committed to offering the best service and value for our guests and failure to do so is simply unacceptable on our part. We hope to have the opportunity to make up for the negative experience and look forward to your return. We appreciate your understanding and wish you only the best.

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 18, 2013

Hotel is clean. Rooms are very small. Almost no space to move. If you are alone you still can acomodate, but when 2, it's far from being great. However, part of the fact that rooms are too small, the room is clean everywhere. Bed are extremely confortable ! That was the best point of this hotel, really ! AC is perfectly working. Also on some floors, Ice and water machine.

The hotel is located in a small street. So it's calm outside at night. Not very safe feeling at night as there is nobody in the street.... located 2 blocks west and 3-4 blocks south of times square.

Ok it's Manhattan, all hotels are expensive but..... would really say TOO expensive for what you get....

Room Tip: Ask for a room which is not in a floor where you have the ice machine. The machine never stops. Eve...
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 22, 2013
Dear SwissGreg,

Thank you for taking the time to share your experience with us. We truly appreciate you choosing our location for your accommodation needs. We apologize for failing to meet your expectations regarding value. It is our goal to treat all of our guests as VIP’s and deliver the highest level of service in spite of high metropolitan rates. We hope to be your hotel of choice for future visits to NY and wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#172 Romantic Hotel in New York City
#202 Family Hotel in New York City
#209 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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