Steer AWAY! We couldn't believe our eyes.
This place was not as was advertised on their website! Going up to our room was as if we were walking in my grandmothers very old house. halls were narrow and dark,so narrow that my husband and I could not walk side by side. Finally reached our room and opened the door and yep, just like a room in my grandmothers home. room extremely small, dresser drawers missing its fronts. the room had an unbearable smell of the old portable heater that they had on before we walked in. I called the front desk to at least give us a different room. They sent the bellboy up to show us another room, he took us to the next flight of stairs up, then another, then attempted to take us up another until we said No, that will be enough. (it felt like we were going to the attic. very scary) we tried to get our money back for the 4 days that we had reserved, the manager Angie was so rude and was reluctant that she only decided to give us 2 days back of costs.(I used to manage hotels and I know she has the authority to refund every penny back especially for someone that only spent 5min in the room)
To bad, for the location of this hotel, I expected so much more. The only good thing about this hotel were the Bell Boys. Nice, courteous and personable.
Will I ever come back to this hotel? Never!!!
What a disappointment.
- Official Description (provided by the hotel):
- Experience the pageantry, color, and welcoming allure of Morocco hotels - in one of New York Manhattan's trendiest emerging neighborhoods. Situated on the Upper West Side, the Marrakech Hotel boasts a chic design, NYC hotel accommodations, and a fantastic location in beautiful New York City,all at an attractive price. Walk up one flight into our vibrant NYC hotel lobby, filled with ceramic tiling, authentic Moroccan lamps, and colorful ottomans and tables - ideal for relaxing by yourself or hanging out with friends. Spread out in comfortable, exotically designed guest rooms. And once you've unpacked, explore the wonders of the Big Apple. The NYC subway is directly outside the hotel, just a short ride to New York downtown attractions such as New York City Times Square and NYC Fifth Avenue. Our hotel accommodations feature upscale amenities such as flat-screen TVs, plush, European bed linens, and CD clock radios. You can also enjoy high-speed Internet access, daily maid service, and a laundry valet service. You'll feel so pampered in our hotel that you'll forget you're traveling on a budget! Looking to refresh yourself after a day of sightseeing? Perhaps you're getting ready for a night on the town? Your hotel room bathroom is equipped with fine Ecco bath products, as well as a shower with a soothing massage head - creating a truly rejuvenating experience. ... more less
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- Also Known As:
- Marrakech Hotel New York City
- Hotel Marrakech New York
- Marrakech New York City