This was our second stay at Morgan's and it was every bit as good as the first. Now that the lobby is again the reception area, there are helpful staff members to answer questions and help with the heavy exterior doors. Our room was to the back as before, and quieter than ever. The room is well-appointed and we upgraded to the next larger size room for more space. The bed is comfortable and housekeeping is very quiet in the morning. The breakfast is delightful and we are so glad they turned off CNN to better appreciate the ambiance. This won't be our last stay at Morgan's. It's our new go-to hotel in NYC.

Where to begin??? On the positive end, the hotels is in a great location,most of the staff were very personable and friendly.
Negatives...we found the beds/ pillows to be uncomfortable/ and the quality of the linens used not very good... we asked 3 days in a row to have the clock in our room, that didn't work, to be replaced/changed...we finally brought it to the front desk ourselves...we had an issue with incorrect credit card charges that we are still dealing with (i.e.we had overcharges on our cards and refunds put on credit card that was not ours),we got locked out of our room on New Years Eve...when we went to the front desk to have the room key cards reset there was no apology or "sorry for the mistake" from the woman on duty...
also, the hotel general manager was never there or available during our stay...would not return or recommend this hotel

I stayed at the Morgans a few years ago and kept a very good souvenir of this hotel. More recently, we stayed 5 days in New York. at the Morgans to attend an opera, discover new areas of New York, rediscover old ones and do some shopping.

This hotel is very central and we could walk to all our points of interest. Rooms are clean and very comfortable. Breakfast is excellent and the view from the penthouse where the breakfast area has been relocated during renovations is most interesting. Above all, what we appreciated the most is the service from the staff, particularly to help us find the best bus/metro or routes to get to our destinations.

Every time I was in the lobby, I had the opportunity to exchange with one of the staff members. Some of them did speak French.

I also appreciated the valet service for the car (we did not use it for 5 days). When we checked out, the car was there, waiting for us. Great service !

I'm a New Yorker currently living abroad. My husband and I were back to NYC for a visit and stayed at the Morgans. We couldn't be more pleased. Charming staff, clean modern rooms in good taste, and a lovely breakfast in the penthouse with a view of the Empire State Building included in the price.

Well located just a few blocks from Grand Central and Herald Square, the hotel is convenient to transportation but not annoying in the craziness of Times Square. More personal than a big chain with free wifi, free fruit, coffee, tea etc.

I highly recommend it. Ask for a room in the back which are super quiet away from the street. The superior rooms are more spacious than the standard room and worth the extra price.