Having lost power in CT, I arrived in NY way ahead of schedule for the opening night of an art show. The staff welcomed me and arranged for me to wait in the Penthouse while they found me an available room. Within the hour I was in my room. During the stay the staff was extremely helpful with dinner suggestions. I was always addressed by name each time I entered the lobby and was made to feel like a valued client. Always a treat to get a reservation at this boutique hotel.