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Morgans Hotel: Traveler Reviews

4.0 of 5
237 Madison Ave, New York City, NY 10016 (Manhattan)
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Morgans Hotel
Ranked #47 of 432 hotels in New York City
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902 reviews from our community

Traveler rating
    552
    256
    66
    22
    6
See reviews for
Families
103
 
Couples
438
 
Solo
82
 
Business
150
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Springfield, Illinois
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Magnificence on Madison”
5 of 5 stars Reviewed February 27, 2012

The Morgans Hotel is a hidden gem in Midtown East. I just returned from a 3-night stay on February 23-26, 2012 and found the decor to be very modern and elegant. The room was well maintained and aesthetically appealing, and the bed was very comfortable. Despite being in the heart of NYC (in a great location, by the way), the outside noise at night was not at all bothersome.

The hotel staff were extremely hospitable and welcoming. Although I did not require a lot of assistance, when I did have questions or concerns, they were answered or addressed promptly. I truly liked the intimate nature of this boutique hotel and will without a doubt consider staying here on a future trip to New York City!

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rigas, General Manager at Morgans Hotel, responded to this review
February 29, 2012
Your title really made my day!

Thank you so much for your review and for pointing out how comfortable the beds are. I sometimes stay over myself and I must say, they are quite luxurious.

I am also happy that you enjoyed the special feel of a boutique hotel. There is a particular sensibility to a Boutique that is hard to capture in a larger property.

We do hope you return some day soon!

Regards,

DR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
“Fantastic Room”
4 of 5 stars Reviewed February 25, 2012

We spent 4 nights at Morgan's during February. It was my 3rd time in NYC and my favourite yet. The hotel is in a fantastic location, the room was clean and the bed was the most comfortable bed me and my girlfriend have slept in.

We stayed in a standard room which was small but for the price we paid, more than acceptable. Simply can't fault the quality & comfort of the room.

The one negative I have is that I didn't feel the hotel staff were as helpful as I have experienced in other hotels in NYC. They were polite, courteous and sincere but I didn't feel they were going the extra mile as other hotel's staff have in the past.

Overall, we loved our stay and were delighted with the room which exceeded our expectations. The staff were very courteous but I needed them to be more helpful in order to give 5 *.

I would recommend the hotel but I would have felt slightly alienated had it been my first time in NYC.

Room Tip: 1806- fantastic view
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rigas, General Manager at Morgans Hotel, responded to this review
March 2, 2012
Thank you very much indeed for your feedback.

I am very happy that you loved your stay but I am concerned about your impressions of our staff. This is a bit unusual and would appreciate some direct feedback as to what exactly transpired.

We pride ourselves on creating a welcoming, comfortable environment for our guests.

I hope you return and as you can see from the majority of the reviews, this was unusual although I have no doubt that your impression is a valid one! Perhaps someone had an 'off day' which again, is certainly not the norm!

Kind regards,

DR
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Colchester, United Kingdom
Reviewer
5 reviews 5 reviews
“A relaxing haven in a busy city”
5 of 5 stars Reviewed February 25, 2012

We stayed for 4 nights in this wonderful hotel. The staff can't do enough for you and helped us out with things to see and do. The hotel has a very relaxed feel to it - which is just what you need after a busy day in the city.

Room: We had a standard room for the first night which had a gorgeous view of the empire state building. Unfortunately (and only a personal thing) I like to have a bath and this room only had a shower (very big). The staff managed to upgrade us the following day at no extra cost to a room with a bath. The rooms have lots of 'extras' which is nice - ie. Iron, ironing board, safe (no extra cost), travel adaptor, hair dryer, umbrella, bath robes & ipod charger/player & TV. Bed was sooooo comfy & would have liked to have taken it back with me!! There was no coffee making facilities in the room, however, they have got round this by having a 'living room' with all coffee/tea making facilities which could be taken up to room. My only negative about the 'living room' is that it can get busy with business people doing their work.

Breakfast: Breakfast was fantastic - cereal, yoghurts, croissants, bagels, fruit, muffins & toast. There was plenty to set you up for the day ahead. The breakfast manager was extremely helpful and friendly and always asked about our day and what we had planned - offering helpful advice when needed.

Location: Madison Ave, just off 5th. Good location as away from the main locations. Times Square is about a 10 minute walk, as is Grand Central Station & The Empire State Building.

I can't say enough good things about this hotel - we had a lovely stay and would recommend this hotel to anyone.

Room Tip: The taxis like to 'honk their horns a lot in NYC. We stayed on the 15th floor & could still...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by TheTaylors97 for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rigas, General Manager at Morgans Hotel, responded to this review
February 29, 2012
Thank you so very much for your thorough and kind review.

You can always request a room with a bath when you make your reservation - we have plenty! Also, we will be expanding the size of our Living Room so there will be plenty of room for everyone who wants to use it.

I am very happy indeed that Brendan was attentive to your needs at breakfast. He has been here for 20 years and is an 'expert' on what the city has to offer.

We hope to welcome you back!

Regards,

DR
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Montreal, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Simple & Elegant”
5 of 5 stars Reviewed February 16, 2012

I spent 2 nights at the Morgans (Madison Ave) recently for a business trip - my regular hotel was sold out - and I had to come back for business a week later and I chose to stay at the Morgans again. Overall, this is a great hotel. Very friendly staff greet you when you walk in (they even remember your name when you go in and out), very clean, the rooms are simple but with a nice touch of modern luxury. Great flatscreen tv and tons of channels, the bed was very comfy, small bathroom but it's modern and love the big fat shower head. Breakfast is included which is a nice bonus, and it's a good mix of fresh croissants & pastries, delicious coffee and cereal, yogurt, etc. I would recommend this hotel to anyone traveling on business for a quick overnight stay, or for a couples weekend getaway.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by AlexMontreal for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rigas, General Manager at Morgans Hotel, responded to this review
February 22, 2012
I love your title because it really describes what we try to achieve - simple elegance, without all the fuss.

Thank you for taking the time and for mentioning the breakfast options. I think for a complimentary breakfast, we do include quite a few options.

Hopefully you will return some day!

Regards,

DR
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Geneva, Switzerland
Top Contributor
55 reviews 55 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
“Really great design hotel with tons of nice little extras”
5 of 5 stars Reviewed February 16, 2012

I can only second the great reviews. Excellent designed room with a little sofa and a super-comfortable bed.

Yes, the bathroom is a bit small, but the sink, shower and everything are nicely designed and the water pressure is good. There was no shower gel in my bathroom, only soap, but when I asked with a little note, next day there was.

There is even an international plug adapter in the room, bathrobes, an ipod docking station, minibar. The reception desk is happy to call jazz clubs and restaurants for you to make a reservation and is helpful with personal suggestions that go beyond the usual "Blue Note" and "Cipriani" suggestions heard elsewhere.

Breakfast buffet really good for a buffet included in the price! Bagels, cereals, fruit, yogurt, juice, all there. Free newspaper in the morning, and free Time Out and other magazines.

E-mail with discounted upgrade offer two days before arrival.

My only criticism: I do not think that it is appropriate to charge $10 for wireless for 24 hours. But thanks to the level of design and particularly all these other little extras, for once I am not complaining at all.

Fully recommended! Particularly at that price!

Room Tip: I had a courtyard room, which means you look at a wall from your window. I din't mind as I'm...
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  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 8 more reviews by gsh_1975 for New York City
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Rigas, General Manager at Morgans Hotel, responded to this review
February 22, 2012
Thank you so much. Yes, all the little extras add up sometimes! Your review was very thorough indeed and I think you described Morgans well.

We hope you will be able to return some day!

Kind regards,

DR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Morgans Hotel

Also Known As:
Morgans Hotel New York City
Morgans New York City
Address: 237 Madison Ave, New York City, NY 10016
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Business Hotels in New York City
#34 Luxury Hotels in New York City
#44 Family Hotels in New York City
#45 Romantic Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Boutique hotel housed in elegant columned building dating from 1926 - 3 blocks to Empire State Building. Morgans offers complimentary wireless internet access to every hotel guest. ... more   less 
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