We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Successful BD Weekend!” 5 of 5 stars
Review of Casablanca Hotel Times Square

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Casablanca Hotel Times Square to your Saves list
Casablanca Hotel Times Square
4.0 of 5 Hotel   |   147 West 43rd Street, (Just East of Broadway), New York City, NY 10036   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
BOOK DIRECT AND SAVE!
Ranked #2 of 458 Hotels in New York City
Decatur, Illinois
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“A Successful BD Weekend!”
5 of 5 stars Reviewed July 30, 2014

I rarely write reviews for things but I must for this. My sister and I planned a 50th BD weekend in NYC for our youngest sister. She deserved something really special as she takes care of our mother who has dementia and heart issues as well as our autistic brother. From the minute we arrived we treated like royalty. The staff was very friendly and helpful and handled every request and question with a big smile. Right off of Times Square provided a perfect location for this trip. When we shut our door each night, we heard nothing-no street noise or other guests-which was surprising given the proximity to such a busy area. A wine and cheese reception each night provided the perfect "down time" from a busy day and before a fun evening out. The service was the best I have ever experienced-and I travel often. The staff even offered to run over the the nearby Walgreens for something we wanted (we declined politely) when we were settled one evening. If you are looking for a place to stay that is convenient, quiet and provides pampering-this is it. Next time we are in NYC we will definitely be staying again. Thank you to the entire staff for making our sister's BD special and giving her the relaxing get away she deserved.

Room Tip: None needed. They are all good.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,710 reviews from our community

Traveler rating
    3,078
    496
    81
    32
    23
See reviews for
705
1,969
128
192
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (573)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 30, 2014

The hotel was great and so was the location. I loved walking out of the hotel into all the activities right outside the door and didn't have to use transportation for nothing. Everything was walking distance. The staff was fantastic and very helpful and friendly. Felt right at home!

Room Tip: Non at this time. Everything was great!
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrenceburg, Ky.
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

The Casablanca was the perfect home away from home for our New York vacation. Our bed was perhaps the best we've ever had in a hotel. The spacious bath was accented by spectacular tile work and a rain shower head. Rick's Cafe was a great place to hang out, and the breakfast offerings saved us time and money. The friendly staff helped us with everything from hailing cabs to to toasting bread to warming up leftovers to providing earplugs, which made sleeping in this noisy part of town a breeze. A great, old-style hotel just yards from Times Square and the theater district, the Casablanca will be our home base in future trips to the city.

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastbourne, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

Where to start when looking for somewhere to stay in New York....lots of choice and plenty big name hotels all offering the same plastic and impersonal service. A quick scan of google (hotels near Times Square) was the place to start and up popped this Hotel that stood out from the crowd. A themed hotel based on a classic film. This just had to be investigated, and what an inspiration it turned out to be. Online booking was made very easy, with lots of different options and packages available. The whole process was dealt with very speedily with confirmation via email in an instant. We needed a pick up from the airport, this was sorted in one phonecall and they even phoned a week before our arrival to check everything was ok for our trip.
So imagine the scene, arriving in New York, never been before, total culture shock (That would be Times Square) and we walk into a cool oasis of tranquillity to be greeted by very friendly and helpful reception staff who took the time to explain everything that the Hotel had to offer and also what to expect and ideas on places to go in New York.
The room was as expected and shown on the website, very clean and a good size with everything you could need for your stay.
The whole stay at the Casablanca was brilliant, the staff were friendly, unobtrusive but very helpful should you need something.
Would we stay there again, most definitely. Would we reccommend the Casablanca to anyone travelling to New York, without question.
A wonderful and calm place to stay in the madness that is New York.
Only one small suggestion, there is a need for some sort of cold drinks dispenser, vending machine as there was not a lot of choice in Rick's Cafe when returning hot and thirsty from a day on the town.

Room Tip: Book early for if the word really gets out about this place there will be a long waiting list
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 27, 2014

Stayed Friday and Saturday nights the end of July 2014. Interestingly, we were in Room 305 (across from the room the previous reviewer complained about). Heard very little noise - possibly because it was the weekend. When settling in for the night, we did hear a siren, and could also hear someone walking by in the hall, but within moments we were fast asleep and no noises disturbed our rest.

The service was outstanding! The staff is friendly and helpful, and the amenities and breakfast at Ric's on the second floor are great!

Like most NY hotels, this is expensive, compared to much of the rest of the country, but it isn't bad by NY standards. Similarly, the room is small, but not for NY.

Room Tip: If you are concerned about the noise, you may want to ask for one not close to the elevators. The de...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 25, 2014

Simply put the location and friendly staff were excellent but if the lack of insulation in room 304 means you hear really well the garbage trucks, sirens and almost everything all night long and will not not get decent sleep! for this reason I can't recommend this hotel or room. To be fair to the manager he accepted my issue and offered me a free night next time I'm in town. He said a hotel of this age this was difficult to solve and a few other things but I'm sad to say I would not return even if it was free. I appreciate I'm out of sync with most reviews here so let's assume it was room 304, or any room on that side of the building, these perhaps are the ones to avoid. I did not want to write this negative review but I'd hate someone to go through this same experience and then get on a long flight already knackered. Ps. I am completely deaf in my left ear so when I say it was noisy I truly mean it.

Room Tip: Don't accept room 304 or perhaps any on that side of the building as it simply way too loud.
See more room tips
  • Stayed July 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnTaboadaNYC, General Manager at Casablanca Hotel Times Square, responded to this review, July 29, 2014
Dear Koatsey,

We were all saddened to read your review and we are sorry it was not quite quiet enough for you. We apologize that your sleep was disturbed, and I want you to know that we do appreciate that it is very important for us to provide our guests a peaceful stay. We have taken several steps to make our front facing rooms more quiet. Earlier this year, we added insulation to the wall, changed the windows, and replaced the air conditioner with a quieter model. The vast majority of our guests do find the hotel a peaceful oasis, but please keep in mind we are only steps from Times Square and on occasion, a guest, such as yourself can find it difficult to adjust to the hum of the city. It is true that 304 is located on our lowest floor and it indeed faces the street so it is not the best choice for the more sound sensitive guests, but we have many travelers who request the 04 rooms because they prefer a city view and enjoy the extra light the room affords, not to mention the vibrancy of Times Square. Had your stay been longer, we would have been happy to move you to another room the next morning, either within our hotel or to one of our sister hotels. For the guests that let us know that they need a more peaceful environment, we also have rooms that face the back or the courtyard and we would love to have you back to try one of those. If you or any of our other guests have any questions for us on this or any other issue, please feel free to contact me personally, and I will be glad to answer honestly with only your best interests in mind. My email address is John@CasablancaHotel.com or please feel free to call me directly at 212.201.1150. We want to help you choose the ideal hotel for you. I look forward to hearing from you.

Sincerely,

John Taboada
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

We stayed at the Casablanca 9th-12th July 2014 on a short break from the UK. The service we received was excellent at all times, including arranging champagne for birthday celebrations. No fuss, just quick and efficient handling of requests.
Our two rooms on 5th and 6th floors were in excellent condition and of a good size for a central hotel in Manhattan.
The hotel is in a street directly off Times Square but is quiet and peaceful.
Best - complimentary breakfast pastries, bagels, cereals, coffee, juice etc and coffee/tea and drinks/nibbles in the evening.
Least - nothing.
Recommended - excellent value for the location and price point.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Casablanca Hotel Times Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casablanca Hotel Times Square

Address: 147 West 43rd Street, (Just East of Broadway), New York City, NY 10036
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in New York City
#1 Family Hotel in New York City
#2 Romantic Hotel in New York City
#20 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casablanca Hotel Times Square 4*
Number of rooms: 45
Official Description (provided by the hotel):
Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Despegar.com, Agoda, Priceline, Travelocity, Hotels.com and Odigeo so you can book your Casablanca Hotel Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casablanca Hotel New York City
Casablanca New York City

Owners: What's your side of the story?

If you own or manage Casablanca Hotel Times Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.