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“This would be hard to beat” 5 of 5 stars
Review of Casablanca Hotel Times Square

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Casablanca Hotel Times Square
4.0 of 5 Hotel   |   147 West 43rd Street, (Just East of Broadway), New York City, NY 10036   |  
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Ranked #1 of 451 hotels in New York City
Union City, CA
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
49 helpful votes 49 helpful votes
“This would be hard to beat”
5 of 5 stars Reviewed October 6, 2013

Top quality service from every member of the staff, we felt most welcome and appreciated as guests at all times. Yes, the rooms are on the small side but very adequate and the bathroom and linens were good quality and spotless. We really appreciated the inclusion of breakfast, soft drinks and snacks throughout the day, plus a Manager's wine and cheese reception every night. An extra treat was the superb piano player on Friday night. As first timers in the city, we would highly recommend this hotel as the place to stay in New York.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Suffolk
Top Contributor
87 reviews 87 reviews
39 hotel reviews
Reviews in 52 cities Reviews in 52 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed October 6, 2013

We stayed here for 4 nights as part of our American touring holiday. It was the perfect hotel for us in so many ways. Firstly, it is just footsteps fromTimes square, so ideally located for walking to many of the major attractions. But, from the minute you step inside the doors a calm and peaceful atmosphere takes over.
Our room was quiet - just the occasional city sound filtered through and I would imagine this would be the same for all rooms overlooking the internal central well. Not so sure about rooms overlooking the front of the building. It wasn't a huge room but more than adequate for our needs and clean and nicely furnished. Bottled water is included - a nice touch we thought.

Breakfast is included and had plenty of choices to suit most tastes and it is served on the second floor in 'rick's cafe' which is a comfy relaxing lounge with, tv, computer/printer and even a pianist who plays during the evenings at weekends. Ricks cafe is open throughout the day for snacks and refreshments and cheese and wine in the evenings (all included). All very welcome for busy NYC tourists.
The staff are incredibly helpful and attentive - I can't emphasize this point enough as they are a total credit to the hotel and deserve lots of praise.
The majority of the guests were middle aged and up and I would imagine this is the hotel's core market. We saw some children during our stay but not many. There is no bar as such or other resort amenities so this may not suit everyone but it was perfect for us. Tony's restaurant right next door is great too!

Room Tip: Ask for an internal facing room if you are looking for somewhere quiet.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tullahoma, Tennessee
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 5, 2013

We stayed for a conference held at another hotel and chose the Casablanca since it was rated so highly by trip advisor. When the reservation was made, we got the last room available. When we walked into the room, it appeared very small(607) and had a particular smell which I finally identified as country ham!!! The hotel said they had no rooms available until the following night and we would have to totally pack and move to that room at check-out time. Quite bothersome and we would to have left the meeting which was several blocks away.
Just as a side note, the evening desk person, I guess portraying the typical New York personality was very dry and indifferent.
I guess in hidesight we should have stayed at the hotel hosting the conference but unfortunately was misled by the reviews for that hotel!!
I believe the reviews given depend a lot on where the travelers are coming from and what type of accomadations they are accustomed to.
3 stars is the best I can do on this on especially since "I" am accustomed to more spacious hotels-I felt like I was in Europe at a hostel
Sorry for all the other reviewers

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnTaboadaNYC, General Manager at Casablanca Hotel Times Square, responded to this review, October 8, 2013
Dear William B,

We were all saddened to hear of your experience with the odor in your room. As you stated correctly, the hotel was sold out and while there were no other options to give you on your first night the staff did work diligently and earnestly to accommodate you with several options the following morning, including a room move, which you declined due to your schedule; however, to be fair, moving rooms at the Casablanca does not require your presence. Guests are only required to pack their small items and if they have any valuables they should be secured in our safe at the front desk, we are then happy to complete the move ourselves once the new room becomes available. With regard to the odor you experienced, here in Times Square we are fortunate to be surrounded by many restaurants including one very popular Barbeque spot on our block. Fortunately, on most nights, their cooking does not affect us but on occasion, one or two of our back rooms can experience the aroma of a southern style BBQ. Already, I have taken your review to the restaurant in question and asked them to try and work with us to remedy the situation. Hopefully, we can persuade them to modify their exhaust system to prevent this from disturbing future guests. Our envious location in the heart of Times Square has many advantages, yet conversely there are also challenges in an exceptionally dense environment with so many other exciting attractions. Also, you mentioned your room was very small, you were actually in a Premium Room with two double beds, which at 275 square feet, happens to be the largest room we have outside of our Mini Suites. You are absolutely correct that one’s expectations are very much connected to where they are from and what they are used to. That is why we encourage everyone on TripAdvisor, before booking any hotel, to visit a hotel’s own website and pay particular attention to the room images and descriptions listed, as well as the style of the hotel. No matter how highly a hotel ranks, everyone’s tastes are different and the best hotel for some people may not necessarily be the best hotel for you and please keep in mind, room sizes in the center of major cities may differ from those in beautiful spacious places where space is less of a premium. We do have three sister hotels that are not in Times Square and two of them offer a multitude of suites for travelers like yourself who need more space. The Hotel Giraffe offers suites from 385 square feet to 435 square feet and the Hotel Elysee offers suites from 700 square feet to 950 square feet, which is larger than most apartments in New York City. You will find lots of photos here on TripAdvisor and all the details to make informed decisions on our website, plus you can use the TripAdvisor Special Offer code to get the best value on your room or suite, but if you or any of the TripAdvisor members reading this have any questions, please do not hesitate to contact me personally at john@casablancahotel.com or 212-869-1212.

Sincerely,

John Taboada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2013

Based on where this is located, it is extremely quiet. It is one of the best hotels that I have ever stayed. Everything was pretty much done and handled perfectly. I feel like this is one of the hotels that actually knows what service is all about. I do not have a single thing to complain about because even though the continental buffet wasn't much, it was still an amazing experience.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSW
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 2, 2013

Wow this place was amazing, everything and more than we could expect, 6 nights from 26 August 2013 after arriving from Australia.

The service was the very best, the staff are amazing and all deserve a pay rise. Every single request was dealt with so pleasantly. These people are amazing.

Our room (310) was silent which was also amazing considering the proximity to Times Square, i guess its about 100 yards at the most.

The buffet breakfast was a great start to the day, the wine and cheese afternoons were always excellent.

But be warned its a boutique hotel and not a resort style accommodation. If you are looking for marble bathtubs and 50yard swimming pools this is not your place.

The Casablanca was a real highlight of our USA holiday and it will be the only place I stay when I visit New York again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 2, 2013

We stayed at the Casablanca for five nights, we arrived around 9pm and were sent a bottle of wine as we had arrived too late for the wine and cheese session. We stayed in a petite room which was a good size and very quite. The friendleness and service of the staff was outstanding. We enjoyed the wine and cheese and the breakfast was a great start tot the day. We made use of the gym guest passes a number of times which was far better than any sub standard gyms which some hotels have. The located of the hotel was excellent just tucked off times square. We could not recommend the Casablanca more highly.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 2, 2013

Believe the reviews, this hotel is excellent in every way. The staff are all really helpful, the lounge is comfortable and the breakfast, unlimited tea and coffee and wine and cheese every evening a real bonus. The rooms are not huge but are very well appointed ( even down to the Leonidas chocolate on the pillows each evening) and comfortable. You are right in the centre of Times Square and we had 2 rooms, one in the central, internal well which was very quiet. The other room, which was a bigger and brighter room overlooked the street and was noisy. It did not bother our sons who slept right through, but we had the room for one night and did find it noisy so we swapped. So do ask for a quiet room if it will bother you.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casablanca Hotel Times Square

Address: 147 West 43rd Street, (Just East of Broadway), New York City, NY 10036
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in New York City
#1 Romantic Hotel in New York City
#1 Luxury Hotel in New York City
#15 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Casablanca Hotel Times Square 4*
Official Description (provided by the hotel):
Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more   less 
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Also Known As:
Casablanca Hotel New York City
Casablanca New York City

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