First, the positives. The staff are exceptionally friendly and helpful. The hotel is very clean, the bed linens and bathroom giveaways are top quality, with robes and slippers and a choice of pillows. The services and facilities are unparalleled, with a delightful lounge and drinks and snacks always available. Complimentary Breakfast is fresh and delicious. Complimentary bed turn down and towel change each evening. The location is like staying in Leicester Square, bright lights and hordes of people at all hours, central, and exciting. Because Times Square has road works, there was almost no traffic noise.
But for us the negatives outweigh the positives. Our fsecond floor Queen room was tiny, dark and stuffy. Although it was facing a well and not on the street, the noise from our own and hundreds of other buildings' air conditioners was a loud roar day and night. Too hot to sleep with only ceiling fan and ear plugs didn't drown the constant noise from this very old fashioned A/C machine, set into the window of our room. And because it was in the well surrounded by tall buildings, we couldn't see whether it was day or night from our window, so it felt gloomy.
For people just wanting a delightful place to crash after a busy New York day, Casablanca is ideal. But for us seeking a relaxing hotel to rest between functions on our busy schedule, it didn't quite fit the bill. We felt airless and slightly oppressed there whenever we were in our room.
Sorry to disappoint you Casablanca management after you tried so hard to please us, but it really is horses for courses and this one wasn't for us!
- Official Description (provided by the hotel):
- Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more less
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- Also Known As:
- Casablanca Hotel New York City
- Casablanca New York City