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“Best hotel ever, they saved our wedding day” 5 of 5 stars
Review of Casablanca Hotel Times Square

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Casablanca Hotel Times Square
4.0 of 5 Hotel   |   147 West 43rd Street, (Just East of Broadway), New York City, NY 10036   |  
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Ranked #2 of 456 Hotels in New York City
Sheffield, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Best hotel ever, they saved our wedding day”
5 of 5 stars Reviewed May 14, 2012

We chose this hotel because it was the number one rated on TripAdvisor - we were not disappointed.

First of all, its a great looking hotel in a superb location. Despite the fact it is in the heart of time square, it is very quiet at night. The rooms are small, but clean, attractive, comfy, and well air conditioned.

Most significantly, the customer service is amazing. Whatever you need, they can sort for you, with a smile on their face.

This was proven to us in our most desperate hour. My fiancee and I were in New York to get married in Central Park. However, it was raining heavy on the day. The guys at the hotel allowed us to use their cafe area, which looks great, to hold the ceremony. They even closed it off and made sure nobody came in.

It actually made for some amazing images, the decor of the place is so good. More importantly, it saved our wedding day from being a big disappointment. It really was the best day ever, and we owe the Casablanca a great deal for that. We were so delighted, the next day we went out and bought chocolates for all the staff.

Words cannot express how good this hotel, and the people in it, are. We look forward to coming again.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (533)
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English first
Southampton, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 11, 2012

We stayed from 1st to 4th may 2012, using their "romantic package" This got us a double room, flower petals and rose on bed, half a dozen large, and nice tasting chocolate covered strawberries and a bottle of sparkling wine.
Unfortunately the staff serving in ricks cafe had changed since our last visit, but the new ones were just as efficient and friendly as the ones we remember.
Friendly staff, helpful (kept checking on the status of our town car -as our departure was delayed by traffic from by the arrival of Mr Bush senior on the queen mary 2), good and plentiful food for breakfast and wine and cheese in the evenings, close to theatres and anywhere else via subway system.
Cheap take away service from Italian next door met our needs when we arrived jet lagged for a meal the 1st night
Would stay again if we come back to New York

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 11, 2012

What a treat it was to stay at the Casablanca Hotel. Conveniently situated within a few steps of Times Square and the central hub of the subway system. Great value buffet breakfast, complimentary light refreshments during the day and cheese and wine in the evenings make this hotel unbelieveable value in this great city. The staff are so helpful and nothing is too much trouble. You fgeel welcome and valued from the time you make your booking to the time you have returned home. This hotel is exceptional in every way.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2012

Staying at the CASABLANCA was a wonderful experience! Staff was exceptional,Very clean hotel. If you want quiet after a day in the city this is the place, When getting back to the hotel after a day in the city you don't feel that you are even in the city. Room was small but well worth the trade-off from a large busy hotel.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 9, 2012

We spent one night at the Casablanca Hotel in May, 2012, having to travel to New York City for business. I picked the hotel based on TripAdvisor’s glowing reviews, as I often do, usually with great results. But the stay at the Casablanca was rather disappointing. Maybe I expected too much.
Sure, the hotel does have a lot to offer: A great location (if you want or need to be in that part of town), a friendly staff, and a tasteful décor.
But while the décor is pleasant, the rooms (at least our room 503) are small and on the dark side, with poor lighting. In that dim light, I had a hard time getting a clean shave in the morning; the lack of a shaving mirror didn’t help either. Overall, this is a rather modest hotel, although clean and well-maintained.
Paying a daily rate of US$370, I would expect a bit more, even in New York City.
While the staff is friendly, the service is far from perfect. Just two small examples: We requested a coffee maker on our online reservation form (there is even a check box for it!), but none could be found in the room. At check-in we were given only one key since “the machine was acting up.” They promised to deliver a second key to the room shortly, but none ever arrived.
And here comes the worst experience: Our room, just off Times Square, was almost unbearably noisy almost all night long. In the early morning hours there were the sounds of revelers, between 2 and 4 am there was some LOUD street cleaning going on, and shortly before 5 am the service vehicles started to arrive, making those annoying warning sounds as they were backing up. An inferno all night!
Sure, the noises per se are not the hotel’s fault, but there are great sound proofing features available these days.
We were really happy to leave in the morning, returning to our quiet country living, and we will never return to this place.

Room Tip: Ask for a quiet room (if they have any?!)
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnTaboadaNYC, General Manager at Casablanca Hotel Times Square, responded to this review, May 11, 2012
Dear SwissCharm1917,

Thank you for staying with us. I am so sorry if the stay was a disappointment for you. Those who are used to and prefer quiet country living may truly find Times Square in general to be too hectic for their taste. We actually have installed soundproofing but anything more would require the hotel to close and we are not prepared to do that at this time since the wide majority of the guests are very comfortable. Regarding the coffee maker, we do apologize and we have implemented a new practice due to your comment. Until now, we have been delivering the requested added amenities such as coffee tea makers at turndown, and it is in our notes that this was done for you. Possibly the note was inaccurate but what is important is that moving forward we will now be sure to have it in the room before arrival. We also apologize for the issue with the key but it was actually fixed after you checked out when we received a replacement part. We should have followed up with you for an update. If you have any questions or if there is anything we can do to be of service to you, please do not hesitate to let me know.

Sincerely,
John Taboada
John@casablancahotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castaic, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2012

My stay at the Casablanca could not have been more pleasant. From the moment you arrive, the staff are welcoming and kind. My room was on the third floor and small but very nicely done and quiet. The bed was extremely comfortable and the bathroom well stocked. I really enjoyed the morning continental breakfast on the second floor - fresh fruit, juice, pastries, hot beverages and the best bagels ever. The hotel is close to nearly all of the broadway theaters and across the street from the Times Square Hard Rock Cafe - a nice spot for a quick after theater bite to eat. Casablanca felt to me like a large bed and breakfast - an elegant decor with a homelike feel. I look forward to staying there again.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Top Contributor
156 reviews 156 reviews
23 hotel reviews
Reviews in 45 cities Reviews in 45 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed May 7, 2012 via mobile

We were told by friends about the Casablanca. Our booking was through the internet, as were a few event bookings that Raymond, on front desk, took care of for us.
We arrived in New York just after midnight and to be honest, the small and "old style" reception made me wonder if we had made the right choice. A good sleep and all our concerns were gone.
The location is brilliant. The action of Times Square is just a few meters away. The room is clean and quaint. The bathroom is spotless and the staff are outstanding.
Like many before us, the 2nd floor lounge is also a highlight. After a full day on our feet, relaxing with a complimentary wine and snack is a real treat.
We would definitely come back.

Stayed May 2012, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casablanca Hotel Times Square

Address: 147 West 43rd Street, (Just East of Broadway), New York City, NY 10036
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in New York City
#1 Luxury Hotel in New York City
#3 Romantic Hotel in New York City
#14 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casablanca Hotel Times Square 4*
Number of rooms: 45
Official Description (provided by the hotel):
Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more   less 
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Also Known As:
Casablanca Hotel New York City
Casablanca New York City

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