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“Grand old lady with Asian hospitality” 5 of 5 stars
Review of The Peninsula New York

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The Peninsula New York
5.0 of 5 Hotel   |   700 Fifth Avenue at 55th Street, New York City, NY 10019 (Midtown)   |  
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Hotel amenities
Ranked #82 of 464 Hotels in New York City
Certificate of Excellence 2014
Switzerland
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
65 helpful votes 65 helpful votes
“Grand old lady with Asian hospitality”
5 of 5 stars Reviewed May 27, 2010

When we decided for the Peninsula we had been unsure about the standard of one of the older luxury hotels in NYC.

Luckely we made the right decision: the hotel not just has the perfect location right on 5th Avenue and close to Central park. But more important the service level remembered us of Asian hotels in Bangkok or Singapore. The staff at the entrance, in the lobby, at the reception and concierge as well as at the Spa has been extreme polite but also discreet. Everything went smoothly without any kind of hiccups.

In addition the maintance of the room has been that excellent that we felt as the first guest in our room. The TV had a nice panel with plug ins for memory cards, USB sticks and even ipods. The bathroom was huge and well equipped (incl. TV screen next to the bath tub). Free Wifi provided for all hotel guests and compl. daily water have been nice services.

The new Spa on top of the hotel is not just uge but also beautiful decorated. The service at the gym and in the dressing room has been attentive and provided nice touches like cold towels during work out.

We definitely would choose the Peninsula for our next stay again...

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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643 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Charleston, South Carolina
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 18, 2010

The Peninsula is our retreat in mid-town Manhattan. The staff are friendly and accomodating, the rooms are grand but not fussy or glitzy. We enjoy eating in the restaurants after a busy day of museums and/or shopping. The lobby bar offers good food and occupies a pleasant nook away from the busy lobby. Do have breakfast in the dining room and observe the New York power brokers, the rich and (sometimes) famous at the next table.
We loved the new spa and fitness center. There are relaxation rooms to use before or after spa treatments that provide extra time to decompress or to extend the bliss.
This hotel just keeps on getting better and better.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, MD
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 27, 2010

Spent the night here with my husband and did some NY sightseeing/shopping. We weren't in the hotel much, but when we were it just couldn't have been better. The rooms are immaculate, modern, clean, lovely. The bathrooms are HUGE and well-fitted. The staff; from check in to check out, were on it. No detail was overlooked. I utilized the spa while i was there, super experience again, friendly helpful staff...very pricey, but oh so good. My only complaint was my evening night-cap drink at the bar which cost a fortune! But, hey, it's NY, so we grinned at each other and drank our $20 plus cocktails (that's for a gin and tonic folks). If you can swing it and you are heading to the big apple, this is a grand place.

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 13, 2010

Finally, my quest is over. In my travels I've stayed in many
5 star hotels only to walk away wondering "Is this it"?
Well now I have a bench mark to compare other 5 stars to.
This hotel has it all. Top notch location, housekeeping,
customer service, cleanliness. The staff were pleasant, and
always addressed me by name....not sure how they knew me?

The bed was the most comfortable I've ever slept on and the
room controls to handle lighting, TV, radio, temperature is
bleeding edge. A little over the top were 3 phones in the
bathroom, which was gigantic by New York standards.

The rooftop bar was great, pricey but great.

A nice touch was the Easter treats that they personally delivered
to my room.

Can't say anything negative about this hotel.

  • Stayed April 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Florida
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 12, 2010

I have recently stayed at the Peninsula 1 night for business and all I can say is it is worth every penny. Great Hotel, Great service and Great location. The room that I have stayed was small but enough for 1 nights business stay,

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 12, 2010

I am here as I write this. Location is great, the staff is friendly and welcoming. I realize I got a great discount rate for a "superior" room but superior to what I don't know. Room is small, with an ugly "courtyard view" and you can hear the humming of generators or fans or something. O.K. discounted rate, so room is not the best, but I guess a discounted rate means NO HOT WATER! We had to wait looong to get warm water, then a bit of hot. At one point I had to literally get out of the tub in the middle of my shower and wait for the hot water to come back.

I told the front desk this and they said they would send an "engineer" to check. Well don't know if the engineer ever came into the room, or what this "engineer" could even do about it, but water is still cold.

We came back late after a long day and NO HOT WATER, then on and off warm & cold. It was 11:30 p.m. I called the front desk to tell them about the hot water problem, again, and was asked if I wanted to "shower in another room" ! Now that is wild.

Let's see what happens in the a.m. !

  • Stayed April 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 1, 2010

The Peninsula Hotel remains my favorite city hotel of anywhere we've stayed.

The room was large and comfortable. The bathroom was especially luxurious (large bathtub w television, separate shower, 2 sinks, etc.)
Despite the fact that the annual Puerto Rican Day Parade was going on right outside our window, the sound did not travel in as to disturb us.
The bed was incredibly comfortable, and I cannot wait to return.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in New York City
#44 Business Hotel in New York City
#64 Luxury Hotel in New York City
#69 Romantic Hotel in New York City
#78 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. Recently awarded the #1 Hotel Spa in the USA by the readers of Conde Nast Traveler, this sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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