I treated my Sister for a 4 night stay last November for her 40th and went by the excellent reviews on tripadvisor. We were not disappointed. The room (Grand-Deluxe) was everything we expected and more. The beds and pillow choices were amazing, hugh bathroom and separate shower (although ours wasn't very powerful) so the extra hand rail shower worked well. Delicious cake treat for my Sister on arrival and overall enjoyed our stay in this very expensive hotel. If we could afford it, would revisit without hesitation.

Just stayed here last weekend. Booked the trip on Orbitz. Thought it was a good deal for that caliber of hotel and airfare. Big room, no view but we didn't care as it was clean and very quiet. Didn't use hotel services or food. Went instead for great bagesl, pizza and Chinese food that we can't get at home.

After reading some of the prior reviews we were apprehensive about staying at this hotel. We booked it anyway and stayed from Friday to Sunday. WOW. I have stayed at many five star hotels for business and pleasure and this one has to be the best so far. The staff from the door man “JASON “ who was so kind in helping me program my GPS because I had to drive to New Jersey for a meeting to the room service were so friendly yet so professional. The room was beautiful. We upgraded upon arrival to a fifth Avenue view (worth the price). The bathroom with a garden tub and a TV in the wall to watch while bathing was awesome. We ordered room service Saturday night. They wheeled a cart into our room, opened the wine bottle and set the dinner table for us. They really took the time to go beyond our expectations. I have stayed in many five star hotels and never received the service I did here. One bit of advice, take your swim suites. We didn’t but they have a pool on the 21st floor with a gym and spa that you shouldn’t miss. Yes the price is a bit more than other hotels but if you can fit it into your budget it is all worth it. My client in New York lives in the Upper East Side and was very impressed we were staying here. I felt like Donald Trump himself while I was there. The location is perfect for shopping, walking to St Patrick’s Cathedral and many great food spots. We will be back in the spring. Thanks to all who made our trip a memorable one.

W Smith.

This hotel has clearly seen better days, the newly revamped pool and rooftop bar are great but the rest needs a complete facelift. Excellent location & helpful staff but there are so many better and more reasonable hotels in town there is no reason to stay here. However, if you do - avoid the food.