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“Good hotel” 4 of 5 stars
Review of The Peninsula New York

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The Peninsula New York
5.0 of 5 Hotel   |   700 Fifth Avenue at 55th Street, New York City, NY 10019 (Manhattan)   |  
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Ranked #82 of 455 Hotels in New York City
Hong Kong, China
Top Contributor
77 reviews 77 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
77 helpful votes 77 helpful votes
“Good hotel”
4 of 5 stars Reviewed August 27, 2014

Good hotel in a splendid position, with rooms a little bit too small for the price you pay. Service is decent, but in NYC service is never great I am afraid. Very good breakfast and breakfast area, lobby too small

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, September 4, 2014
Dear Faderosa,

Thank you for taking the time to share your feedback. While we are sorry you did not fully enjoy your stay due to your preference of larger accommodations, we are delighted that you found our hotel to be in the most favorable location with excellent breakfast dining options in our Clement Restaurant. We hope this will encourage you to stay at The Peninsula New York again.

Best regards,
Jonathan H. Crook
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566 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

I went to New York to celebrate my birthday so decided to treat myself to a stay at the Peninsula. My room was amazing and the bathroom incredible. Also free wifi which seems to be a rarity and so important for foreign travelers. The staff were all very accommodating and I felt like a VIP. I did a free yoga class while I was there which was a great way to start the day and the pool is a great way to cool off after a long day walking in the city. You can help yourself to tea and coffee throughout the day plus bottled water. And the spa is top notch too with great service. The location cannot be beaten being a few blocks from Central Park and MOMA. I highly recommend this hotel and look forward to my next trip.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, September 3, 2014
Dear BornToTravel2346,

Thank you for your review and for choosing to celebrate your special occasion at The Peninsula New York. We hope we left you with fond memories and look forward to welcoming you back again soon.

Best regards,
Jonathan H. Crook
General Manager
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Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 16, 2014

Rooms were nicely furnished, tubs were large. TV in bathroom. Historic church view was nice. Very close to great shopping. Wife said Spa was her favorite of all the ones we have visited anywhere. Staff was very accommodating to my wife's vegetarian diet. However, lobby has been known to be filled with music that does not match the elegant ambience. I didn't hover, so not exactly sure exactly where it was originating. However, it was very out of place. Then on a personal preference, it is too far from central park. I really like having coffee and a nice walk in the park in the morning hours. However, for shopping this is a great hotel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, August 18, 2014
Dear Adventure-Team_6,

Thank you for reviewing your last visit to The Peninsula New York on TripAdvisor. The music that fills our lobby is ever changing to reflect the season. Undoubtedly it has changed since your last stay in November. We hope you have the opportunity to visit again soon to see the other wonderful changes of our hotel including our new restaurant Clement and the renovation of our Gotham Lounge.

Kind regards,
Jonathan H. Crook
General Manager
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Dubai
Top Contributor
340 reviews 340 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed August 15, 2014

The Peninsula Hotel in NY is located on the 5th Avenue, 5mn walk of Central Park. The hotel has one restaurant and a rooftop bar. Otherwise, there is the spa on the 21st Floor and the fitness with the swimming pool on the 22nd Floor.

The service at the reception and the concierge are good and professional. A contrary the “doormen” who are sleeping…and are not so pleasant.

I had a luxurious suite on the 20th Floor. Except the view which I haven’t as the surrounding buildings

The room was nice and quiet big, large TV screen, free Internet access, shower and bath with a TV screen. I asked for a charger and they bring me two instantly.

The negative points are that there is no “icebox” in the corridor but you have to call to have it. Also one think " amazed me " : the lack of care products such as cottons-stalks or cotton, which is normally put has arrangement in the establishments of this status.

In the end, all the same delighted with my stay in this hotel, even if rather expensively, because it is New York the hotel has some charm.

  • Stayed August 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, August 18, 2014
Dear Federic B,

Thank you for your detailed feedback and photos of your recent visit to The Peninsula New York. We are delighted that you found our hotel charming and your suite was to your liking. You hope your travels take you back to New York soon and you will be our guest once again.

Best regards,
Jonathan H. Crook
General Manager
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York, United Kingdom
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 10, 2014

This is an excellent hotel from the minute that we arrived we were treated like VIPs We were met at the door by the guest relations manager, check in was smooth and out room was lovely, very spacious with a huge TV and a very large bathroom. The service was first class and the breakfast was very good indeed. As the weather was good we spent a lot of time on the roof terrace, which was great, the bar service was good as was the lunch, the spa is also excellent. This hotel is right in the heart of the city, great for shopping, close to central park. Nothing was too much trouble for the staff. Will definitely be coming back.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, August 18, 2014
Dear Rose C,

Your kind review of your visit on TripAdvisor is greatly appreciated. Our goal is to make all of our guests' stay as seamless as possible. We are happy to have surpassed your expectations and look forward to welcoming you back soon.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 8, 2014

Stayed here with family and they were very attentive to our needs. A member of our party is handicapped, and they went above and beyond to accommodate some of our special needs. Concierge was top-notch. They really pay attention to detail. When we arrived in our suite we were met with a selection of goodies, including cupcakes that had Columbia University's crest included. This was a nice touch, since we were in town for a graduation and I had mentioned it when making the reservations. Suite was well appointed and maintained. Service was great. The only complaint I have is the dearth of taxis during busy times. While they do attempt to hail taxis for you, since it is such a busy location it took a long time. Since this is a five-star hotel, they really need to do a better job of figuring out the taxi situation.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, August 13, 2014
Dear CarpeDiem153,

We are delighted that overall you found your stay at The Peninsula New York with your family to be exceptional. We are also happy to be able to make every member of your family comforatable and to exceed their expectations particularly for this special occasion.

Regarding the accessibility of taxis, there are indeed a great many traffic challenges confronting New Yorkers and more specifically hotel guests on nearly a daily basis. We apologize for this inconvenience. Regretfully, we do not have the control over the availability of New York City yellow taxi cabs in the vicinity of the hotel premises. Moreover, these taxis cannot stand in front of the entrance of the hotel as there is no designated area for them to remain. Although there an early afternoon change in shift that makes it harder to hail a taxi, we are fortunate to be able to position ourselves on Fifth Avenue to increase the chances of retrieving a cab. We are sorry that your overall positive impression of our hotel is affected by this taxi situation but hope it doesn't affect your decision to stay with us again.

Kind regards,
Jonathan H. Crook
General Manager
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Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

My wife and I spent a few days at the hotel. Amazing service, very spacious and well maintained rooms. Expert concierge services for amazing restaurant recommendations. Thanks Victoria and Faisal. A rooftop bar with an amazing view of the city with 5 star service. Highly recommended hotel in a great location.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, August 13, 2014
Dear Fuad71,

Thank you for your kind review. We are particularly proud that you have taken the time to specifically mention our Clefs D'Or Concierge team, Victoria and Faisal and their extraordinoary efforts that were afforded during your visit. We look forward to having you stay with us again soon.

Best regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in New York City
#52 Business Hotel in New York City
#59 Luxury Hotel in New York City
#87 Romantic Hotel in New York City
#98 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. Recently awarded the #1 Hotel Spa in the USA by the readers of Conde Nast Traveler, this sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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