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“Exceeds your expectations” 5 of 5 stars
Review of The Peninsula New York

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The Peninsula New York
5.0 of 5 Hotel   |   700 Fifth Avenue at 55th Street, New York City, NY 10019 (Manhattan)   |  
Hotel website
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Hotel amenities
Special Rate
Guaranteed Room Upgrade
Ranked #79 of 458 Hotels in New York City
Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
“Exceeds your expectations”
5 of 5 stars Reviewed April 29, 2014

The service is impeccable. Food was great - in all the restaurants. Room was beautiful - linens were yummy...fitness area is large, plenty of room. Spa looked beautiful, although is didn't use it. Absolutely excellent bar - attracts people from outside the hotel. Mix masters are geniuses.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, May 6, 2014
Dear Elizabeth R,

We are delighted to have exceeded your expections and that you enjoyed you recent visit to The Peninsula New York. Thank you for your kind review on TripAdvisor. We hope to welcome you back soon.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 29, 2014

Given the plentiful excellent hotel options in NYC, my wife and I were glad we didn't get adventurous and choose to return to the Peninsula for a recent long weekend. Upon arrival we were upgraded to a very nice and spacious one bedroom suite on an upper floor with good views both north towards the park and west. The location is perfect for us, close to the park, most of the main shopping venues, and even walkable to the theater district if you enjoy a brisk walk on city streets as do we.

The Peninsula has a sophisticated but low key vibe with an international clientele. It wasn't a surprise that we were seated at breakfast next to a famous Hollywood producer/director, but no one there would think of intruding on someone like that's privacy (I do however wish my hearing was better when I happened to overhear them talking about Sinatra). Since our last visit, the dining room has been very tastefully remodeled and renamed Clement, and the one dinner we had there truly was excellent - competitive I believe with the big name Manhattan restaurants. There is also a new small bar in the restaurant, where the head bartender is a master mixologist, and most personable to boot. Normally a plain dry martini man, the bourbon concoction he fixed me and the Tiki drink my wife were both superb, complex but not overdone and, for a change, fully worth NYC prices.

The gym is very well equipped, with great views and a personable and knowledgeable staff. Indeed the entire staff at the Peninsula is what you expect but don't always get in a top hotel: well trained, friendly, there when you need them, but not intrusive.

Give the Peninsula New York a try.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, May 6, 2014
Dear bphenry,

A refreshing and detailed review such as yours is always appreciated on TripAdvisor. We are particularly proud of our new restaurant and bar, Clement and thank you for taking the time to mention our wonderful team. It is the impression that our staff leaves with our guests that we are proud of most.

We hope there will be an opportunity for you to visit The Peninsula New York again and perhaps enjoy another celebrity sighting.

Best regards,
Jonathan H. Crook
General Manager
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Bethesda, Maryland
Top Contributor
99 reviews 99 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 29, 2014

One of the best locations in New York for a five star hotel. Located on fifth ave and 55th street. And the perk in this city is the complimentary van that shuttles guests to the theater by reservation. A lovely gesture at a time when taxis are invisible. The service is lovely as it should be in a five star hotel. The bar is elegant as are the restaurants, the pool and spa. This is a gracious home away from home - peaceful and quiet. If it's a noisy lobby you want, head to Times Square.
The luxe rooms are on the smaller side but well equipped and soothingly furnished. No garish colors here. Subdued and tasteful. Breakfast is ax pensive but one expects take in a five star hotel n New York. But, again, the location is so good that you can walk everywhere.

Room Tip: One of the best locations in New York on Fifth Ave and 55th Street. They have a complimentary van to...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, May 6, 2014
Dear Sandy C,

Thank you for your kind comments and for finding our hotel to be amongst the top hotels in New York City. We are pleased that we met and even exceeded your expectations.

Best regards,
Jonathan H. Crook
General Manager
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Sydney, Australia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 28, 2014

We just spent 6 nights at The Peninsula New York. Luckily, we got a great deal on Hotwire - I'll tell you why. At around US$1,000 per night, you would expect the service and amenities to be over the top. Well, it is not. For example, no coffee making or tea making facilities in the room. You can ask for a kettle, but tea will cost you US$25 + tax + service! Likewise, there is no shaving kit, no toothbrush or toothpaste. The service is nice so long as they are expecting a tip - if not, forget it! Especially I felt the concierge was more there to line his own pockets rather than be helpful towards guests. On the positive side, the location is the best in NYC. The gym is probably the best in a NYC hotel. The pool is excellent and there are free gym classes.

Room Tip: Our room was facing the internal void which was nice and quiet. I am not sure I would like a room fa...
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, May 2, 2014
Dear Vabozati,

Thank you for taking the time to review your visit at The Peninsula New York on TripAdvisor. I hope you will allow me the opportunity to discuss your stay with you in more detail and ask that you contact me directly at jcrook@peninsula.com.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2014

Good location - soft service , one of hotels on right level. Room will be clean with a good taste furniture, bathroom was quite big & wide! Im always recognize that hotel with a good impression Highly recommended!

Room Tip: choose room on upper levels
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, April 24, 2014
Dear PavelA2,

On behalf of the Management team at The Peninsula New York, we would like to thank you for completing your review on TripAdvisor. We sincerely hope to welcome you back soon.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 17, 2014

We stayed at the Peninsula for our quick trip to New York. I have to say the location is very convenient (3 min walk from the E line) with almost everything within walking distant. Our plan was to arrive early and leave our luggage at the hotel; instead, the front desk not only upgraded us but also found a room for our extremely early check-in (around 11:00 am). We were able to walk to the New York public library and buy our broadway tickets, then returned the hotel for a quick swim before the show.

I used the female spa, the lady who helped me get acclimated was very nice. The gym was not too busy that day and I was the only one in the steam room. The individual shower room was great, water was hot enough with good pressure from both rain shower and hand-held shower heads.

We went to their new restaurant Clement for breakfast. The service was impeccable-our waiters paid attention to every single detail. For example, I was shaking my teapot because I thought the tea pouch was not completely soaked causing a lighter tea taste. Within a minute, our waiter came to me and asked if I would like a stronger pot and replaced the whole set.

There are also other examples demonstrating how this hotel pays attention to every possible detail-even the trivial ones. There are only a couple of things they can modify:

1. No bath salt nor body scrub thingy in the bathroom. I am not sure if this is a " upon request" thing.
2. I need to request for hot water because there is no water kettle in the room. I waited for about 20 minutes and no one came so I gave up.

I will return for sure. Now I am even thinking about booking the Peninsula Tokyo for my upcoming trip in Tokyo!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, April 24, 2014
Dear KYFG,

It was truly a pleasure having you as our guest during your recent visit to New York.
On behalf of the entire team at The Peninsula New York, we are so pleased that you were able to experience our hotel, spa and restaurant and enjoy the high service and quality levels upon which The Peninsula Hotels pride themselves.

We are grateful for your feedback and look forward to welcoming you back as our guest in the near future!

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Top Contributor
79 reviews 79 reviews
74 hotel reviews
Reviews in 67 cities Reviews in 67 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed April 9, 2014

Our weekend stay was very pleasant. We were able to check in by noon and were given an upgrade to a room overlooking 5th Ave. The bathroom was huge and there was plenty of closet space. We used the gym and pool, which were lovely. The hotel is in a very convenient location for shopping and Central Park. It is a bit longer to walk to the theaters. There is no real lobby area for relaxing, except a small bar on the second floor. Thus there is no real "wow" factor as you enter. The negative for us was in the area of service. When you are paying as much as you do here, it should be perfect. We had a package which included a bottle of champagne which was to be delievered on the evening of our arrival. It was not and we had to ask for it the second day. Service in Elaine's was slow as well. Would we stay again? With so many lovely hotel choices in the city, we would probably try somewhere else next time, based on the high cost of our stay.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, April 21, 2014
Dear SugarCreek,

Thank you for taking the time to share feedback from your recent stay. While I am sorry that your stay was not as seamless as it should have been, we are delighted to hear your overall experience at our hotel was positive. It is feedback such as yours that helps us to improve upon our service. I hope to have the privilege of welcoming you back to The Peninsula New York.

Best regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in New York City
#47 Business Hotel in New York City
#58 Luxury Hotel in New York City
#86 Family Hotel in New York City
#97 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. Recently awarded the #1 Hotel Spa in the USA by the readers of Conde Nast Traveler, this sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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