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“Great hotel in Manhattan” 4 of 5 stars
Review of The Peninsula New York

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The Peninsula New York
5.0 of 5 Hotel   |   700 Fifth Avenue at 55th Street, New York City, NY 10019 (Manhattan)   |  
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Hotel amenities
Special Rate
Guaranteed Room Upgrade
Ranked #79 of 458 Hotels in New York City
Leamington Spa, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great hotel in Manhattan”
4 of 5 stars Reviewed December 29, 2013 via mobile

We stayed at the Peninsula during the Thanksgiving weekend. We were pleased to experience a very efficient welcome service upon arrival. We were greeted whilst getting out from the taxi by a porter and then by name a minute later at the front desk- very sleek use of radio, we thought. Our rooms were ready so we didn't have to wait. Very comfortable bed but set of cupboards felt very dated and would not close properly when opened. This is not what one would expect from a hotel of this caliber... The concierge service was impeccable. We asked them to recommend venues and make dinner reservations for us for 3 nights. Frederick prompted us to leave reservations in his capable hands and so we did, with delightful choices made for us! We went for a workout at the gym on our first evening there, I hadn't brought any gym gear but was offered a complimentary kit which was much appreciated. The roof top bar was ok but nothing special, we thought. The hotel location is just ideal be it for shopping or a stroll at the Central Park. We had a very pleasant stay and we would recommend- provided that the aged room furniture is being replaced...

Stayed November 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, January 2, 2014
Dear Aikaterini R.,

Happy and Healthy New Year! Thank you for taking the time to review your stay in November on TripAdvisor. We appreciate your kind comments regarding Mr. Frederick Bigler, our Chef Concierge. With regards to our furniture, rest assured there is an ongoing program for the decor and upkeep of our property. We hope we have the opportunity to welcome you back soon.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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New York City, New York
Top Contributor
131 reviews 131 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 29, 2013

Take advantage of the Spa at the hotel as it is a special Zen Den. Relaxation rooms, sauna, ice baths, pool, luxury robes and towels, lunch at the pool, drinks on the roof. Great Massages and née snacks to keep you on your toes.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, January 2, 2014
Dear iScout4U,

Your kind review of The Peninsula Spa is very much appreciated. Thank you for choosing to visit this oasis in the middle of midtown. We hope to see you again soon.

Wishing you a happy and healthy New Year.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 28, 2013

There's no denying that the Peninsula is in many ways a lovely and top-notch hotel. The rooms and suites are beautifully appointed, the lobby is beautiful, the usual amenities are available. But we had a rather troubling set of experiences here and will not come back. For example, the service at the "Gotham Lounge" is completely confused. On our first day, as we sat there for a late lunch (our room was not ready for 1.5 hours), the waiter first got the order on the table to our left wrong and had to change it.. Then he came back to ask us again (15 minutes later) what our order was again -- he'd forgotten it. Then he got the order on the table to our right wrong. All of this taking place very slowly. The food itself was fine. Second, a room service dinner of chicken wonton soup turned out to be wontons full of shrimp (to which I'm allergic). I pulled out the shrimp and heaped them on a plate, then called room service to let them know they need to be careful about letting people know what's actually in the food, especially if it's shellfish. They were apologetic -- then called back 5 minutes later to say "there was absolutely no shrimp in the wantons." That was chutzpah. (Did I show them the plate, you ask? My husband had eaten them.) And then a series of small annoyances when you're spending so much money-- the tv remote in the room didn't work; when I was sick in bed with the "do not disturb" sign on the front desk called to say something was being left outside the door, but the staff person leaving it pounded on the door till I had to open it; other sorts of minor incompetence involving the front desk and staff; etc etc. Generally we came away feeling like the hotel was being run rather badly. Of course you could stay here and not have any of these experiences. But we won't come back.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2013

My longtime partner and I traveled to New York City to be married in mid-November, and we decided that the event was too important to take a chance on just any hotel. Having stayed at the Peninsula Hotel in Bangkok in the past, we were familiar with the chain and happily booked a Junior Suite at the Manhattan Peninsula for 9 days and we were certainly not disappointed. Chocolate covered strawberries and champagne were waiting for us in the spacious room and things only got better after that. Although we were both quite happy with the room and hotel facilities, it was the famous Peninsula service that was most memorable and will bring us back again. The highlight of our stay was on our wedding day, when we learned at the last minute that the city clerk’s office required us to have a witness simply to enter the office. I had previously arranged with Peter, the Peninsula concierge, to have the hotel’s mini-cooper take us to the city clerk’s office, so now, one hour before heading out I called again with my dilemma. Peter spoke with the mini-cooper chauffeur, Ramon, who agreed to take us, park the car, then come meet us inside and act as the witness to our wedding! Ramon also graciously manned the video camera as my new husband and I spoke our vows. Returning to the hotel later that day we found that Emilie, the Guest Relations Manager, had ordered more sweets and champagne to the room to help us celebrate. From the flawless room overlooking 5th avenue to the personal greetings offered to us each day we felt as if we were home in New York. I can’t say enough about this hotel and its staff and highly recommend it to anyone traveling to New York.

Room Tip: Junior Suites all overlook 5th Avenue.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, December 26, 2013
Dear Doug N,

Congratulations and thank you for choosing The Peninsula New York to celebrate your special occasion. It is very nice to read that our staff went above and beyond for your stay. We are delighted these will prove to be lasting memories for you.

Kind regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 17, 2013

While this hotel does cater to an upper class crowd, (to which I do not belong) the hotel was beautiful. If you're ok spending $800-$1600 a night and $8 for a bottle of water then you'll love this place. We were there for business but were able to squeeze in a spa treatment and it was wonderful. The spa amenities were superb. The service in the hotel was spectacular.
The rooms are contemporary and the bathrooms, while bigger than most NYC apartments, were beautiful. Spacious accommodations and a friendly staff made our stay great! Located on fifth avenue it is amidst all the couture stores and top restaurants and antique stores.
We had breakfast at Sarabeth's, dinner at Uncle Jacks, high tea at The Russian Tea Room and got in some shopping. Everything we needed was located within a few blocks of the hotel.
If you're looking to splurge on a fabulous hotel and have the means to do it I would definitely recommend this hotel.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, December 18, 2013
Dear Christopher Z,

Your kind review of our hotel is very much appreciated. We are very proud of the product we provide to all of our guests whether they are visiting for business or pleasure. Most importantly, we take pride in the experiences that you have with our team that leave you with lasting impressions.

I hope you have the opportunity to visit The Peninsula New York again, this time on a leisure trip.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 15, 2013

Great location, rooms are not 5 start hotel, service slow and feels old, needs something new.please talk with your peninsula hotel in Chicago. People will sacrifice location for a better hotel unless they do something

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, December 18, 2013
Dear Pablo D,

Thank you for your feedback regarding our product. I appreciate you taking the time to discuss your comments with me and how we can improve our hotel.

Best regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
171 reviews 171 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed December 15, 2013

We needed a place to stay one night and chose The Peninsula. The rooms are quite small, but just like many other hotels in NYC. Breakfast was with extra charge. The room service was good, but nothing extraordinary. Nice hotel, with a great location.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, December 18, 2013
Dear Vonkhan,

Thank you for choosing The Peninsula New York as your hotel amongst the many hotels in New York City. It sounds like you took advantage of our great location in Midtown and the fine service we provide our guests. We hope you are able to visit us again soon!

Kind regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in New York City
#47 Business Hotel in New York City
#58 Luxury Hotel in New York City
#86 Family Hotel in New York City
#97 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. Recently awarded the #1 Hotel Spa in the USA by the readers of Conde Nast Traveler, this sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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