As we were travelling with two children a pool was a must on our hotel short list. The Peninsula's location and reviews won us over. The pool looks fantastic and being up on the 22nd floor with windows all round it gives you amazing views of the city but it was so unbelievably cold it was impossible to get in!!! I've never heard my children complain of water being too cold for them before (the thermostat said 30degrees and I was tutted at by another guest (old bloke sat by the pool at 5.30am reading his paper) when I asked if the thermostat could be broken and if they had another to retest as you could feel that water was nowhere near 30) also the pool attendant said he constantly gets complaints about the temperature but suggestions to Management about increasing the temp in winter go unheard..says it all!! (Must point out there is a complimentary Nespresso machine at pool side which was VERY welcome at 5.30am when pool opened and kids had been up for an hour!)
Apart from the pool I agree with LuvLuxTravel review..service was VERY slow at times, concierge waited for us to have carried the pram half way up the stairs before offering to help and staff on the roof terrace (Really beautiful setting and a must to visit!!) tried to tell us the outside area was closing (other people were out there) and they didn't want to put a patio heater on for a new table (at 8pm and the bar was open until late) until I suggested I go speak to management about that before they obliged (you don't expect that in a 5* hotel!!) also waited 45mins for breakfast in room as restaurant was closed for refurbishment (no mention of that anywhere when booking!!)
The food is really good though and the beds super comfortable! Rooms were good sizes and well kitted out. I was very happy with the cleanliness and thought the maid did an outstanding job! (Have to say that both the room service and housekeeping staff were extremely nice and friendly)
So if you are looking for a luxury hotel in a fabulous location and you aren't fussed about the pool or slow service then I can't think of a better place to stay!