Finally finding time to submit, hope others find helpful. My daughter and I spent a long weekend in January and I left with mixed feelings. We are HUGE fans of the Peninsula hotels in Chicago and Beverly Hills. I had the same expectations for this one. What we liked: the location, the sound proofing (a nice quiet sleep in mid-town!), the comfort of the bed, and the spacious well appointed bathroom. I was less than impressed with the following: waited over an hour after checking in to be shown to our room, when told it would take 20 min. Was told to enjoy a drink and it would be ready - 45 min later I had to remind the front desk and then another 15 min wait. Meanwhile, the lounge/tea area was empty, service was slow and we had to find someone to pay for our drink - not the way I normally begin a stay at a Peninsula (or other luxury hotel). The room was nice, but not all I would expect. Carpet a bit stained and the walls around the dressing area are scuffed and banged up. The bench area and drawers for luggage (a fav part of a Pen room) was scuffed/dirty. We enjoyed a lovely breakfast in Fives one morning and the next the staff was inattentive and a bit rude. Upon checkout a lovely woman a the bell stand offered my daughter a Peninsula teddy bear, which was a sweet touch to depart. Overall more inconsistent than I had hoped for.