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“A great hotel, just not the best peninsula” 4 of 5 stars
Review of The Peninsula New York

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The Peninsula New York
5.0 of 5 Hotel   |   700 Fifth Avenue at 55th Street, New York City, NY 10019 (Manhattan)   |  
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Ranked #77 of 446 hotels in New York City
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A great hotel, just not the best peninsula”
4 of 5 stars Reviewed January 29, 2013

Stayed 3 nights with my parents in two connected street view rooms
a little bit disappointed since the high expectation we had. stayed in LA peninsula and Beijing peninsula before.
great location as all other peninsulas, however, the restaurant was a little disappointing compare to the LA one.
just wen my mom went to the swimming pool. she came back in 3 min, and said the size of the pool is like a jacuzzi, too small to hold more than 3 ppl swim in it ...
room are conformable, and stuff are friendly and help. Still a great hotel to stay
good for business and shopping.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Greenwich, Connecticut
Top Contributor
134 reviews 134 reviews
134 hotel reviews
Reviews in 105 cities Reviews in 105 cities
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed January 29, 2013

“In Midtown, this is one of my top picks. Spacious, neutrally elegant rooms, that feel miles away from city hustle bustle - the extreme sound-proofing works well. Old New York style meets the Orient: think marble floors, sumptuous rugs, top-notch beds, the latest in-room technology. Front of house and bell staff are 'on it' no matter what the question or need, and concierges are helpful (especially when you tell them exactly what you are seeking). A new-ish addition, is the Peninsula Mini Cooper fleet, available to take guests here or there, with is especially nice when a taxi is no where in sight! One of the city's most impressive spas & gyms with a small pool looking onto prime Fifth Avenue - don't miss time there for post breakfast work-out if possible. Depending on your trip purpose, the location really is as good for business as it is for pleasure.”

Stayed December 2012, traveled on business
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Newport Beach, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2013

The location is amazing....across from St. Patrick's Cathedral and short walk from Rockefeller Center, Times Square and Broadway...only problem is that there was construction work all night outside of the room.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 24, 2013

We stayed at The Peninsula for two nights before and on New Years Eve. I will have to say that the lobby holiday decor was amazing, as was the ambiance upon entering the hotel. However, our suite was a bit disappointing. We were traveling with our two sons, ages 9 and 13, and needed a spacious accommodation. We were disappointed that the living room of our suite was tiny...with the furniture resembling that of an Embassy Suites (very uncomfortable and sparse). The bedroom and bathroom were awesome, however, the two didn't seem to go together at all. We ordered room service breakfast on day two, and it was delivered 1.5 hours later. The hotel did comp. that since the wait to so long. The spa is amazing and extremely relaxing. My husband and I had massages. The relaxation room was unlike any we've ever experienced with individual beds complete with earphones and music. We moved to The Plaza (based upon lack of longer availablity at The Peninsula) on day three, and there is no comparison. If you are going to spend the money to stay at a 5 star hotel, then stay at The Plaza instead of The Peninsula! Our suite at The Plaza was three times larger and much nicer for the same price.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Moorestown, New Jersey
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 22, 2013

We stayed two nights on Dec 27-29th for a quick holiday family getaway (myself, husband, two young children and our nanny). It's a lovely hotel - beautifully decorated for Christmas, well-maintained and elegant interior. Small lobby/entrance area - not spacious or grand, but that is to be expected for a large city hotel. We arrived early and our room was not yet ready, which was fine as we were planning to go get something to eat, but at least were able to drop our bags off. We were asked if we would like to upgrade (from a Jr. Exec Suite to an Exec Suite), for the price difference of an additional $1000/night. The only difference between the two rooms is 95 sq ft and the view. We declined.

All the staff we encountered was very nice. Our room had a bedroom and a separate living room area with a pullout couch. The room was very clean and in good condition and they even had two small plates of cute little snacks and candy set up up in the room for our girls. What I found very odd however, was that there were no extra blankets in our room and just one pillow in the closet and no sheets on the pullout bed. We called Housekeeping and they were very pleasant of course and came to make up the pullout bed while we were gone. When we came back that night, we found that they made up the bed but didn't leave any pillows, so we wound up using the one extra pillow in the closet and pulled one of the pillows from the King bed in the bedroom (there were 4 on the bed). Because we had our toddler sleeping in the bed with my husband and I, we needed a 3rd pillow and another blanket. The next day I stopped at the front desk on our way out to ask for two extra blankets and an extra pillow (it's just much easier if the kiddos can have their own blankets when we're at a hotel & sharing beds since they move around so much when they sleep). When we got back to our room hours later, they hadn't been delivered. I called Housekeeping to repeat the request and they brought a feather duvet and a sheet instead. I wasn't in the room at the time so they delivered it to my husband who hadn't realized what I requested. After one more call, they finally came back with the blankets. Not a huge deal, but really, why would they not have extra pillows and blankets in the closet (which had plenty of space for it) like most hotels do??!

My husband and I had dinner plans that night, and after we had left for dinner and our nanny and kids were in bed, Housekeeping knocked on the door at 9:20 for turndown service. My nanny had to jump out of bed to open the door to try to keep the kids from waking up. We didn't have the Do Not Disturb sign on, but nonetheless I would never have expected Housekeeping to come that late at night. And, for a hotel of this caliber and at this price, and who knew we were travelling with two young children (we gave their names and ages when we made the reservation), I don't think it is unreasonable to expect that Housekeeping be made aware of this and schedule our room earlier in the evening. Then, after Housekeeping came to clean the room on our second day, they took the half empty bottle of body wash out of the shower, but never replaced it with a new one. Which of course I didn't discover until I got in the shower the next day, which was the morning we were leaving. These things were not huge deals, but something I would absolutely not expect at a hotel that charges $1100/night for the room we stayed in. We found a deal on Jetsetter and paid half-price, but I would have felt very annoyed, to say the least, if had we paid the full price. Again, nothing major and if we were at a Hilton or Marriott, I wouldn't give it much thought, but for the prices they are charging, those small details are completely unacceptable. We often stay in Four Seasons or Ritz Carltons in other cities and never have any issues like that. During our last visit to NYC, we booked two rooms at The Palace on the Concierge level, for about the same price (and had no issues. In our experience, that was a much better value for the money.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, January 25, 2013
Dear AlexL40,

Thank you for choosing to stay at The Peninsula New York and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you, and invite you to contact me directly at jcrook@peninsula.com.

I do hope that you and your family were still able to enjoy your visit to New York and that we have the opportunity to welcome you back to The Peninsula New York.

Yours sincerely,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2013

Fantastic Hotel, with extremely friendly and courteous staff. I took my girlfriend for her birthday and it tied in with New Year. The hotel is excellently located and easy walking distance of Central Park and all the best shops. We used the swimming pool and the gym which were both excellent. little plates of treats arrived in the room on occasions like New Year. Free Wifi allowed for good internet usage. The roof top Bar was very cool, with views down fifth avenue. The room was very big for New York and was always in first class order. The view called internal courtyard, was not really view at all, but we knew this before we went! A late check out was arranged and enabled us not to have to rush prior to flying out. everything was five star all the way.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 15, 2013

Thought I would right this review whilst we are still staying at the hotel. We have been here for 3 days and have enjoyed it from the minute we were greeted at the front door by Tony. The rooms are big for New York. The bed is the best we have slept in since arriving in America 4 weeks ago.

The concierge has the best knowledge of what's around to enjoy and how to get it and get there, Richard has been like our private arranger from show tickets to private Tours. We just finished a tour that we would highly recommend for anyone visiting for the first time or re visiting, the information we gained from Marshall was second to none. Personalised to your liking, with an A class driver, I would highly recommend taking a tour with Marshall, booked via the hotel.

The jury is still out as we have one more night staying at this amazing hotel, however to date there has nothing to fault.

Room Tip: We are staying on the 14th floor with a small view although very light and quiet
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Peninsula New York

Also Known As:
The Peninsula New York Hotel
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York
Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Family Hotel in New York City
#52 Luxury Hotel in New York City
#62 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula New York 5*
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night’s rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens from the luxury French linen house, D. Porthault, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. Recently awarded the #1 Hotel Spa in the USA by the readers of Conde Nast Traveler, this sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and “experience” shower, men’s and women’s private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: From fine dining to traditional Afternoon Tea, The Peninsula’s restaurants and bars combine the perfect balance of luxury and comfort to experience at any time of day. Offering Panoramic views over Fifth Avenue and the glittering skyline of Manhattan, Salon de Ning features an intimate interior bar, complemented by two outdoor terraces. Notice: The hotel’s fine dining restaurant Fives and the adjoining Bar at Fives are currently closed for refurbishment and are set to debut in Fall 2013 with an exciting new name and concept. In the interim, hotel guests may enjoy a Continental breakfast buffet and select a la carte items in Gotham Lounge, buffet breakfast on the banquet floor or an a la carte menu through In-room Dining. Gotham Lounge will also be open to the public for lunch, Afternoon Tea, dinner and cocktails. ... more   less 
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