This was an excellent choice for location - it's within comfortable walking distance of some of the big attractions. The welcome and the genuine warmth of the staff was wonderful and many of the other guests had stayed before. The room was very comfortable, and well prepared, and was immediately changed at check in to two beds for us as I was visiting with my young son. The bar was comfortable, friendly and again with excellent staff. There are always staff available to help you, to book a restaurant, to book tickets for an attraction, or just to advise on directions or to give information about the area. We had room service food a couple of times - it was fast, efficient and delicious. There are many places to eat - including in the hotel. The room service menu, the novelty, and the pure joy of being in New York, just proved too much for my son who took the 'initiative' let's say, and ordered! Check in and check out was smooth and again the staff booked our airline seats and checked our transfers for us. We will definitely go back.