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“Fantastic experience!” 5 of 5 stars
Review of Omni Berkshire Place

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Omni Berkshire Place
4.5 of 5 Hotel   |   21 E 52nd St, at Madison Ave, New York City, NY 10019 (Manhattan)   |  
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Ranked #46 of 459 Hotels in New York City
Dallas, United States
1 review
“Fantastic experience!”
5 of 5 stars Reviewed August 1, 2014

We were in NY for business and stayed through the weekend for fun. We had a fantastic experience at the Omni. The room was great! It was spacious, beautiful, clean and quiet. The staff (from the bellman to the manager) was friendly and very helpful. The concierge was topnotch! Every question and request (and we had a lot) was handled expertly with a positive attitude. We've stayed in several NYC hotels throughout the years, and never been a repeat customer. We will be a repeat customer here!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,171 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
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English first
Los Angeles, United States
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2014

I usually stay at the Omni for work. This time I used free nights I accrued through their Select Guest program to bring my son to NY for a vacation. The hotel and staff took care of us and treated us like royalty. We were given a great, corner suite (the room I usually stay in) for free for 5 nights. The rate for this room is usually around $725/night. It's about 750 sq. ft. and consists of a large bedroom and a living room with pull out bed (which my son loves). The bathroom is massive -- especially for a NY hotel and has a separate shower and tub. Room service was good. The Select Guest program gives you free beverage service in room! Two beverages per person. My son had hot chocolate and fresh OJ every AM and I had coffee and tea. They'll even provide to-go cups on request. The front desk, concierge, housekeeping, package, bell and door staffs are all made up of first rate employees who take pride in their jobs and are always personable and friendly. No attitude at this hotel. The lobby is always great to walk into -- brisk AC and the smell of fresh flowers. The bar is small but nice and Robert the bar keep is a dry/funny character. This place will help set the tone for a great family trip or a successful business trip. Enjoy! (I was not paid for this endorsement but probably should be)

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

We have stayed at many NY hotels over the years, and this was one of my favorite. It has the comfort that you expect from an Omni, and it has been recently renovated and is very modern and stylish. The rooms are a nice size for NY, and we loved the decor. Our room was impeccably clean, and the bathroom is very nice as well. The location is perfect to explore midtown, and we would stay here again for sure.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devonshire, Bermuda
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 28, 2014

My initial stay a couple of months ago was a poor experience, this time it was "spot on" and enjoyed our stay, I will be coming back and recommending this hotel to others. Thank you staff, especially the cleaning staff, they were friendly and very pleasant. A special thanks to Joe Morano, Director of Front Office Operations, although we didn't get to meet he addressed my previous issues promptly and ensured that our stay was enjoyable. Thank you all at Omni Berkshire Place Hotel

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, July 30, 2014
We are grateful that you gave us a second chance and are thrilled that that Joe and his team were able to make sure you had a wonderful stay. Thank you for writing an additional review to reflect this experience and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City, Missouri
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

Great three days in this property. Full house but rooms were very quiet and very comfortable. My room was standard for the property and for a NYC -Manhattan hotel, reasonable in size. Arrived early on Saturday an no early check in was available but staff was helpful and gracious. We went out for lunch at Smilies (deli about a block Northeast) and when we came back, closer to 2:00pm, they had our room ready.

Stayed July 2014
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Toronto, Ontario, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2014

Rooms are spotless, great location well within walking distance from most major attractions. Staff is very knowledge and more than willing to help. Parking not included and your car gets taken to an off site lot which is typical for NYC. Wifi is charged unless you book as a privileged member. Would definitely stay again. If you book as a privileged member, you get coffee for free from room service, otherwise you are charged. The bellhop Lenny was outstanding to us and we greatly appreciated his service! The concierge Julian was a treasure-trove of information and more than willing to share! Overall a great experience.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 27, 2014

On a business trip to the Big Apple, this hotel has been the perfect choice. Great location, close to Central Park, great shopping nearby and easy accessible with good traffic flow. The spacious, fresh and clean room was ready, including welcome note and amenities. My room was very comfortable and maintained in perfect condition through out my six days stay. The bathroom, although nothing funky, was specious and well provided for with soft toweling, bath robes and quality amenities. The gym was a blessing to get me back in the right time zone within a few nights. The Fire Place breakfast buffet was OK and the ambience for a pre or post dinner drink was just fine. But most noteworthy was Beatriz McGowan and her Concierge Team. They just simply excelled in all aspects, but in particular with dining recommendations and alternatives if one or the other star rated restaurant we requested was not able to accommodate a table for two. Last, but not least, a very special acknowledgement must go to Roxie McCovins, who has been an exceptional champion of hospitality and impressed us the most! She has been ever so helpful, cheerful and absolutely outstanding in making all our dinner arrangements for the entire week and she went the extra mile, even using her own credit card to secure us a table at Per Se. What an asset to any hotel she would be. Wow, I will surely will be back to the Omni Berkshire Place on my next visit to New York.


Hopefully we shall have the pleasure to welcome you to Marco Polo Hotels in Hong Kong one day in the not too distant future.



Meanwhile, I remain with deep appreciation and kind regards,

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Berkshire Place

Address: 21 E 52nd St, at Madison Ave, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in New York City
#35 Luxury Hotel in New York City
#47 Business Hotel in New York City
#54 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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