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“Softest Sheets!!” 4 of 5 stars
Review of Omni Berkshire Place

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Omni Berkshire Place
4.5 of 5 Hotel   |   21 E 52nd St, at Madison Ave, New York City, NY 10019 (Manhattan)   |  
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Ranked #37 of 452 hotels in New York City
Charlotte
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Softest Sheets!!”
4 of 5 stars Reviewed June 6, 2014

Oh my goodness - they had the softest pillows, sheets and comforters ever!!! I wish I could have taken them home with me!!!!!!!! If I wasnt going backpacking soon I would have written down the exact name of the comforter and sheets and purchased them myself!

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 6, 2014

I recently stayed at the Omni Berkshire for one night with my husband. The room was a great value for the price. The room was very spacious for NYC hotel standards and had recently been renovated. The Omni select guest amenities (free wi-fi, free morning beverages delivered to room etc) were a great bonus. The location of the hotel was perfect for all the great luxury shopping nearby. Also, hotel is very close to the subway which was nice for heading downtown to the 9/11 museum. I wouldn't hesitate to recommend and will definitely stay here again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, United States
1 review
5 of 5 stars Reviewed June 4, 2014

I stay here for business infrequently as it can be expensive, but every time I stay here I'm glad I have. The staff couldn't be friendlier and the quality and comfort of the Berkshire is top notch. The rooms are clean, well appointed and comfortable.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 4, 2014

I like to stay at Omni hotels because it provides some notion of 'you know what you get' when it comes to upscale hotels. Unfortunately, my latest 3 day stay at the Omni in New York did not provide such sentiment. Front desk service staff was not friendly nor helpful. I had to check-out early and left two gift items and a message for a colleague with the front desk. He never got the message nor the merchandise - Unacceptable for a luxury hotel.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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OmniMgr, Manager at Omni Berkshire Place, responded to this review, June 11, 2014
Please accept our sincerest apologies that your stay did not reflect what you have come to expect from our hotel. We would like to research what may have happened and have sent you a private message to learn more. We truly hope to hear from you and would welcome another opportunity to gain your goodwill towards our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
1 review
5 of 5 stars Reviewed June 3, 2014

The Omni has a great location off of 5th Avenue, walking distance to all the shops and there are now better restaurant choices. The Junior suites are really large and well appointed for NY standards. Make sure you join their loyalty program. You will receive some great perks such as bottled water, shoe shines and a complimentary morning beverage. Nice!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 3, 2014

The hotel is in a great location, close to the theatre district, Time Square and the subway is only around the corner. The staff were very nice on arrival, however we had booked a romantic escape, which included a romantic turndown service and complementary sparkling wine on arrival as well as $100 food and beverage credit. There was NO romantic turndown - and we only got the sparkling wine when I went down and asked where it was - and they didn't seem to know anything about the $100 F/B credit! Also, the Fireside bar states it opens until 1am, but we got back at 12.15pm and were refused access. So while it is in a great spot - I am not sure it is worth the money - as a Platinum GHA member I am very disappointed!

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2014

I stayed here for one night with my gf. I have both positive and negative experience. Let me start off with the negative experience.

The night-shift front desk personnel was rude and did not want to be interrupted. I understand that he was training another personnel, but it is also his job to be helpful. It was like ~1am and water was draining extremely slow in the shower. Let me be clear that this problem should never happened at the first place. Anyway, I went to the front desk to report this problem. However, the front desk personnel did not want to be interrupted and simply told me to dial 0. This treatment was unacceptable, especially I was already at the front desk. I expect Omni's staffs to be more professional than telling guests to dial 0 for problems that should have never occurred at the first place. In frustration, I ended up going back to my room and dialed 0. The maintenance personnel came within 15 minutes. He fixed the slow shower drain problem by pulling out ridiculous amount of hair from the drain. This routine maintenance should have done periodically so that guests like me do not have to stay up to wait for problems to be fixed. This event made the stay quite a disappointing experience.

The rest of the stay was relatively good. Check-in and check-out were fast, and the staffs were friendly. The morning beverages was nice, but the staffs did forget the orange juices initially. The gym was good, but keep in mind that dumbbells only go up to 50lbs. Location is awesome. It is next to MoMA and only a short walk to Times Square.

Overall, I would say this hotel deserves a 5, but only after it does a better job on routine maintenance and keeping all of its staffs at certain professional level.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Berkshire Place

Address: 21 E 52nd St, at Madison Ave, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in New York City
#27 Luxury Hotel in New York City
#37 Romantic Hotel in New York City
#54 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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