I planned a trip for my wfie and daughter to visit New York for my daughter's 21st birthday. I booked them at the Omni because this is where I often stay on business and have always received impeccable service. I contacted the Concierge, Chat Dorough, and she was amazing. I asked her to set something special up for my daughter for her birthday and I cannot tell you how pleased I am not only with the surprise that Chat arranged but also with how prompt she was in responding to my requests and how pleasant she is to deal with. My wife and daughter love the hotel and their room. They tell me it is very nicely appointed and they enjoy the room and the beds and all of the accommodations, but they also have told me that everyone at the Omni is incredibly pleasant and that this fact alone has made their entire trip worthwhile. They also tell me the location is absolutely perfect. The General Manager, Scott Griffith, also provides a high level of service and obviously he has a great support team. I do not write many reviews. There may be fancier hotels in New York but for me it is the service that matters most and you cannot go wrong at the Omni. We will always stay here when visiting New York.