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“FANTASTIC SERVICE AND MORE” 5 of 5 stars
Review of Omni Berkshire Place

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Omni Berkshire Place
4.5 of 5 Hotel   |   21 E 52nd St, at Madison Ave, New York City, NY 10019 (Midtown)   |  
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Ranked #94 of 467 Hotels in New York City
Certificate of Excellence
Santa Barbara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“FANTASTIC SERVICE AND MORE”
5 of 5 stars Reviewed April 25, 2014

I planned a trip for my wfie and daughter to visit New York for my daughter's 21st birthday. I booked them at the Omni because this is where I often stay on business and have always received impeccable service. I contacted the Concierge, Chat Dorough, and she was amazing. I asked her to set something special up for my daughter for her birthday and I cannot tell you how pleased I am not only with the surprise that Chat arranged but also with how prompt she was in responding to my requests and how pleasant she is to deal with. My wife and daughter love the hotel and their room. They tell me it is very nicely appointed and they enjoy the room and the beds and all of the accommodations, but they also have told me that everyone at the Omni is incredibly pleasant and that this fact alone has made their entire trip worthwhile. They also tell me the location is absolutely perfect. The General Manager, Scott Griffith, also provides a high level of service and obviously he has a great support team. I do not write many reviews. There may be fancier hotels in New York but for me it is the service that matters most and you cannot go wrong at the Omni. We will always stay here when visiting New York.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DavidTinSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,831 reviews from our community

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Santiago, Chile
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 25, 2014

Very clean, quiet and functional. Great beds and linens, in impeccable condition. Although I got a premiere room, it was not fit for two, not because of size, but of absurdly small closet, few furniture, one robe, etc. Also a little lean on amenities for business travel. Small and very simple public spaces. Staff very nice and helpful.
So bottom line, perfect and great value for a solo biz trip. Do sign up for their rewards program, awesome perks!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FishInTheWater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 24, 2014

We stayed here 2 years ago and liked our visit then well enough to return. Since I was also visiting Chicago and Philadelphia on this trip I joined the Special Guest program. Got free wifi and coffee delivered to our room each morning. We asked for half decaf and half regular and got it!
The location is great, one block from 5th Ave. around the corner from St. Patrick's Cathedral, and Rockefeller Center. There was one small charge on our bill ($8) that I questioned and it was taken off by the time we checked out. The doormen got cabs to appear at rush hour! We will definitely return.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Catherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
114 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
5 of 5 stars Reviewed April 24, 2014

This is a long-overdue review of a marvelous long weekend my sister, niece, and I shared at the Omni last year. Even though we booked the hotel stay through Hotwire, we received all the Omni loyalty perks (morning beverages delivered to our door, free Wi-Fi, etc.), had all our room preferences honored, and were treated like valued guests by all the staff. The room was super-clean and comfortable, and plenty spacious for all three of us and our luggage. The hotel is conveniently situated for a lot of tourist and shopping destinations. We couldn't think of a single thing we didn't like about this classy, gracious hotel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank travelbug61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Malvern, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 24, 2014

This hotel is ideally located for shopping, Central Park and Times Square. Our room was clean, tidy and very comfortable. The staff were friendly and helpful, although the concierge was not as helpful as previous reviews indicated. We asked for some help with a car back to the airport and he only gave us some phone numbers to sort it ourselves. There is a lovely cafe one block down called Digbys which serves a great breakfast with very friendly staff.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chappell hill, United States
Level Contributor
5 reviews
5 of 5 stars Reviewed April 24, 2014

Wonderful service and convenience. The rooms are spacious and well appointed. The staff is very friendly and customer oriented. It is close enough to Central Park for a nice run in the morning. I also love the fact that Omni hotels does not have pornography - what a refreshing thing to find in a hotel.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Dougal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melrose, Florida
Level Contributor
132 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed April 23, 2014

I stayed here last month on a business trip. The staff were very friendly, and the rooms were perfect. Very clean, and VERY comfortable bedding! I am staying here agin this weekend! Highly recommended.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Belinda7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Omni Berkshire Place

Address: 21 E 52nd St, at Madison Ave, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in New York City
#53 Romantic Hotel in New York City
#67 Business Hotel in New York City
#76 Luxury Hotel in New York City
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
Reservation Options:
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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