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“Lovely and overpriced” 5 of 5 stars
Review of Omni Berkshire Place

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Omni Berkshire Place
4.5 of 5 Hotel   |   21 E 52nd St, at Madison Ave, New York City, NY 10019 (Midtown)   |  
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Ranked #61 of 463 Hotels in New York City
Certificate of Excellence 2014
Colts Neck, New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Lovely and overpriced”
5 of 5 stars Reviewed November 3, 2013

Great location, pretty rooms, lovely staff. For 400 plus per night the coffee should be better and the room bigger. When we checked in the receptionist apologized for the room. Bad move -- we were disappointed before we even checked in.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,376 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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English first
Melbourne, Australia
1 review
4 of 5 stars Reviewed November 2, 2013 credit card Amex Card Member Review

The hotel room was very comfortable. Service was outstanding and the entire staff was very customer friendly. They were happy to answer any questions and the concierge desk in particular was extremely helpful. Highly recommended.

Stayed August 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

The bell guys at front of hotel were quick, friendly - couldn't have asked for better service. Food and cocktails in Fireside were delicious - great service also. We walked all over New York and were so tired when got back to Omni - slept really good, room was very clean and fresh smelling. Wonderful employees and very helpful. I would stay at Omni again anytime; thank you!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

We stayed here last summer on a week's Trip to New York. We travelled with 2 young children (3&1) and decided to book a suite.

The suite was excellent and gave us plenty of room. The staff were very accommodating to our family & always welcoming at the door. The cot bed set up on arrival and activity packs for the kids were very much appreciated.

Room service was fast and offered a great choice for everyone.

The hotel itself is in an ideal location and we walked to everywhere we wished, including Empire State, Central park and Natural History Museum

I would strongly recommend this anyone looking for a hotel in central New York

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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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hamilton ma
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 30, 2013

The second time really was a charm. You may have read my review from last year “disappointed” as many have so far. Well that review and my complaints listed in that review and emailed to the Omni were quickly responded to by Hotel manager Scott Griffith. He was very kind and invited us to try the hotel again. Which we did this year the same time as last year. It truly was a wonderful luxury experience and exorcised and demons from last year. The hotel staff that I gave praise to last year was even better with the full amenities available. The Doormen are very helpful and extremely friendly and welcoming. The restaurant and their staff were extremely polite and warm and the food was excellent. The room service was fully running and was well worth it for their late night menu after walking around Times Square. But the best part of this wonderful hotel for us was the location. It is so centrally located and within walking distance of everything we wanted to do while in New York. It will be the only hotel we stay at for all future trips to New York. It’s hard to write in this review how wonderful this stay was and what it meant to me after last year. I recommend anyone going to New York City try the Omni and I’m sure it will be your hotel of choice in the future, too.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wantagh, United States
1 review
5 of 5 stars Reviewed October 30, 2013

Great location in the middle of everything. Excellent staff (as usual) and GREAT room. I highly recommend this hotel to anyone visiting New York City. I'm a platinum member and I get a few extra perks, but even enrolling as a gold member has benefits. You can't beat the free WiFi which other hotels charge an arm and a leg for. Did I mention the staff is always friendly and ready to help?

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2013 via mobile

The location is perfect..... Central and easy to get to all the main attractions. Join the points programme and you will get complimentary wifi, newspaper and hot coffee delivered in your room each morning.

Only complaint was the room was small (but this is New York) and our view was a brick wall but I didn't come to New York to look out of my window so not a reason to not stay.

I would definitely stay again

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Berkshire Place

Address: 21 E 52nd St, at Madison Ave, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Family Hotel in New York City
#46 Business Hotel in New York City
#49 Luxury Hotel in New York City
#54 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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