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“Great Hotel --” 4 of 5 stars
Review of Omni Berkshire Place

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Omni Berkshire Place
4.5 of 5 Hotel   |   21 E 52nd St, at Madison Ave, New York City, NY 10019 (Midtown)   |  
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Ranked #61 of 463 Hotels in New York City
Certificate of Excellence 2014
Birmingham, Alabama
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Great Hotel --”
4 of 5 stars Reviewed May 5, 2013

My seven and ten year children loved this place. Centrally located, convenient and great concierge service. Enjoyed the entire week in NYC made special by the great staff. If you've got a family this is a great place to stay!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, May 7, 2013
We are delighted that your family enjoyed your stay at the Omni Berkshire Place. Thank you for taking the time to recommend us on TripAdvisor.
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2,373 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kyoto, Japan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 3, 2013

The location of the hotel meant we could walk to all of the museums and tourist hot-spots very easily. The Lexington and Broadway Subway lines made it easy to get to Lower Manhattan when we were feeling too lazy to walk! The hotel is clean, friendly and the rooms are large. Beds are very comfortable and they appear to put three different types of pillow on the bed so we had to fight for the firmer pillow of the three. There was a bath in the bathroom which came in handy after longs days of walking around. The only issue we had was that the bathroom had no fan so after a hot shower we'd have to wait 5 minutes, with the bathroom door open, for the steam to expel and the mirrors to be clear.
We had a great stay.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, May 7, 2013
We are glad you had a great stay at the Omni Berkshire and are thrilled that you found everything you wanted to explore easily accessible from our hotel. If you return, please don't hesitate to let us know if you prefer more of a certain type of pillow. We would be happy to provide them for your comfort. Thank you for taking the time to review and we hope to welcome you back soon.
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Liverpool, United Kingdom
Top Contributor
136 reviews 136 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 3, 2013

We have stayed here every time we come to the Big Apple because it is bang in the centre of Manhattan. Easy access to subways, shopping, Central Park and best of all a very well run hotel.

The hidden gems in the hotel are the team at the Concierge Desk. What ever you need, go no further than to seek the expertise of Mary Murphy and forgive me for not including the rest of this well run team.

From the minute you arrive kerbside, the doorman assures you he has your luggage, then the slick check in to the beautifully appointed and well furnished bedroom, you can't go wrong.

As a retired 5 star hotel Manager I think after forty years in the hosting business, I know what's good.

Thank you to all the team and hope to be back very soon.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, May 7, 2013
We are delighted that as an experienced and discriminating hospitality professional you found the Omni Berkshire Place to be a good fit for your Manhattan hotel needs. Thank you for taking the time to review us and compliment our concierge staff and we look forward to your next visit.
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Luxbg
Top Contributor
62 reviews 62 reviews
51 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed May 3, 2013

This hotel is really nicely located if you want to be in central Manhattan (Mid Town) it offers the
normal convenience and the rooms are quite OK however there is absolutely nothing fancy here to be found, a huge dark marble lobby lacking any kind of atmosphere and a little bar corner...that s about it.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, May 7, 2013
We appreciate your comments and are glad you found our location convenient. It is our pleasure to share that we are looking into a renovation of our restaurant and possibly our lobby and hope that you will have an opportunity to return after these plans come to fruition. Thank you for allowing us to read about your experience.
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Somerville, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed May 2, 2013

Very reasonable room in mid-town. great location, great amenities. Well maintained Hotel, full service. If you belong to Omni's advantage club you receive free Wi-Fi and shoe shine. Terrific value. Close to the MOMA, 5th Avenue, and the downtown subway.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed May 1, 2013

We have been returning to the OMNI Berkshire for several years now due to excellent staff and customer service, great hotel facilities and exceptional location. The hotel is clean, convenient to city landmarks and shopping with friendly and knowledgable staff. Apply for select guest online and receive complimenatry morning coffee, hot chocolate etc. during your stay. The staff at the concierge desk only recommend restos they've personally eaten at and can get you into broadway shows that are sold out. We will not stay anywhere else. And by the way - it's incredible value when compared to other similar hotels.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

Fourth time at the Omni Berkshire in two years, and the service remains impeccable.

Their Loyalty Team keep me and others happy.

It's the little things with the big things.

Love the location, the amenities within and nearby. Lots of cabs and transit nearby. Really close to Rockefeller Center.

It just works.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, May 7, 2013
Thank you for your patronage to our hotel and for your compliments of our Loyalty Team. We are glad they have made your experiences worth repeating and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Berkshire Place

Address: 21 E 52nd St, at Madison Ave, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Family Hotel in New York City
#46 Business Hotel in New York City
#49 Luxury Hotel in New York City
#54 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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