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“New York City trip, Dec 20-23, 2012” 5 of 5 stars
Review of Omni Berkshire Place

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Omni Berkshire Place
4.5 of 5 Hotel   |   21 E 52nd St, at Madison Ave, New York City, NY 10019 (Midtown)   |  
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Ranked #61 of 463 Hotels in New York City
Certificate of Excellence 2014
Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“New York City trip, Dec 20-23, 2012”
5 of 5 stars Reviewed January 12, 2013

Booked the Omni Berkshire NY hotel based on past positive reviews, hotel star rating, location, and a good price point. The hotel was excellent and met our expectation. We arrived 4 hours before check-in time and were given our room right away. The room was spacious, modern and clean, and the king size bed was the standard booking. Complimentary use of the business centre to print our airline e-tickets was also included. Apples in the lobby and the newspaper delivery was also a nice touch.

The staff was courteous, unpretentious, and gave good advice.

Located mid-town, we easily walked to most of our destinations...Times square, Broadway, Central Park, Rockefeller Centre, Radio City, Hell's Kitchen, 5th Ave.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, January 18, 2013
Thank you for staying at the Omni Berkshire Place and reviewing your experience. We are glad you were well taken care of during your time with us and we hoe you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,376 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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English first
Potomac, Maryland
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 9, 2013

My wife, 18 year old daughter and I stayed at the Omni Berkshire the weekend of 1/4/13. We had booked a basic suite and were thrilled to be upgraded to a larger suite. I suspect it was a slow weekend in NY with the holidays now over. Everyone we interacted with was extremely helpful and gracious. The suite was larger than most 1 BR apartments in NY and very comfortable. The location of the hotel cannot be beat if you want to be in mid-town (dangerous if you have shoppers in the family). We were on the 17th floor above Madison Avenue and there was really no street noise. We certainly plan on returning and highly recommend this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, January 18, 2013
Thank you for your generous recommendation of the Omni Berkshire Place. We are glad you family enjoyed your suite and it will be our pleasure to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 9, 2013

Great location, 5th ave literally around the corner. As a single female also a very safe location. The fabulous decor felt very N.Y. of an earlier era (but with all the modern cons) the staff were warm. The room was clean and fair sized. Good cosmos! Adored the elevators/lifts!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, January 10, 2013
We are glad you found the Omni Berkshire to be a safe and comfortable option for your New York accommodations. Thank you for all of your kind words and we hope you will be our guest again soon.
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London, United Kingdom
Top Contributor
63 reviews 63 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 9, 2013 via mobile

This hotel is a luxury one so it is expensive, which is fair. It is located in the middle of manhattan, one minute walking from 5th avenue!! You can walk to go wherever you like, except downtown. The rooms are great, you really feel you are in a five stars hotel. Of course you need to pay for any service, so if you can afford it, font hesitate to go there, it is amazing!

  • Stayed August 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, January 10, 2013
Thank you for recommending the Omni Berkshire Place on TripAdvisor. We are glad you had a great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2013

I have stayed in many hotels in New York City and Omni has the best service team. Upon our arrival, a long drive, the bellman was very helpful in helping us to unload and tell us all the parking options. The location is perfect, 1 minute to 5th Ave and is on Madison Ave. 5 mins walk to Moma and only a few blocks to Central Park, time square and grand central. The room is small though but it's NYC so can't expect much!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, January 10, 2013
We are honored that our associates provided you the best service of any of your New York City hotel experiences. Thank you for allowing us to read about your stay and we hope to have you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2013

We had three rooms: two had no complaints but the shower in one of the rooms did not work. That same room had very noisy neighbors, which is not the hotel's fault, but the fact that we could hear them every night is.

The location is amazing and the staff was nice and helpful. They could not change our room because the hotel was at 100%.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, January 10, 2013
We appreciate your review and regret that the noise from your neighbors and a faulty shower detracted from your stay. Please accept our apologies that we were unable to move you and we hope that we have a future opportunity to provide you with a great stay from start to finish.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wolsingham
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

Visited the Omni for our 5th wedding anniversary, free upgrade to berkshire suite from the hotel prior to starting journey.
Arrived at the Omni to a very warm welcome, wishing us a happy anniversary etc. ideally situated, 2 blocks from Rockerfeller Center, few blocks from times sq, central park, grand central and bloomingdales.
Amazing staff, always going that extra mile to help, dealt mainly with Barry and the excellent Evan, offering all the best advice and info for the best possible days out.
Went out on the first night and headed down to times sq, upon returning found complimentary wine, choc strawberries and lovely card.
Amazing room service and suite, all clean and modern, 2 37' tvs, comfy beds, spacious rooms, totally superb.
Room service was beautiful as is the fireside situated downstairs/next door.

3rd stay in New York and without a doubt the best hotel ive stayed at, amazing friendly staff, beautiful rooms, ideally situated and just all round greatness!

Cant wait to come back, thanks guys.

Room Tip: Sign up for the select guest package - free wifi, morning drinks, papers etc.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, January 10, 2013
We are so glad that Barry, Evan, and our other associates could help make your anniversary a special one. Thank you for all of your complimentary comments and we look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Berkshire Place

Address: 21 E 52nd St, at Madison Ave, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Family Hotel in New York City
#46 Business Hotel in New York City
#49 Luxury Hotel in New York City
#54 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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