Stayed four nights at FSNY June 2008. Check in was quick and we were taken to room by front desk rep. A good start. The room was dated at best. The bedspread needed replacing and we put it away for the rest of our stay. The room furnishings were worn (leather chairs were scratched, etc...) The bathroom had peeling paint on the ceiling and the shower handle fell off and we had to call maintenance which did fix it. The terrace had so much mold on the floor (Room 705) that we could not be outside without shoes on. The terrace table was covered in dirt and unusable. Weeds were growing on the corner of the terrace.
Room service was late every time and did not even include water. At these prices, a dirty tablecloth on the room service tray is not acceptable. Our hallway was full of marks from luggage, etc.. and needed repainting. Housekeeping was good. Bathrooms are dated as is the hotel in general. There is no room in the lobby to sit down unless you are eating in one of the restaurants. Location is great, as is the house car (a silver Phantom) if you are lucky enough to snag it.
This hotel is not in the same league as the Mandarin or St. Regis. The service is not there and the maintenance is not there. The prices are on par with the best New York Hotels, however.
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- Also Known As:
- 4 Seasons Hotel New York
- Four Seasons New York City
- New York City Four Seasons