We just returned from a two day stay at the Four Seasons in Manhatton. It was the worst 5 star hotel experience I have ever had. I would not stay there again if the room was free.
Upon arriving to our room, we discovered we did not have the room we reserved. We called the manager, and he said it was a nice room. I told him it was not a nice room and it was certainly not the room we had requested or had been promised. It was a small room (called a suite). The living room, dining room and bedroom were all in one common space. And, that common space was not very big. This room cost $2995 a night.
When we asked for the room we had specifically reserved, we were told the room was not available---it had been given to someone else. However, like a used car salesman, the manager said that we could have a room sort of like we had reserved for an additional $1200 per night. I have never felt so violated in my life. Shame on the Four Seasons.
That was a bad start, but it got much worse. It was about 95 degrees outside. We noticed it was very hot in our room and reported it to the front desk. They said, not problem we will fix it. By bedtime on our first night, it was 88 degress in our room and we did not sleep much at all. The next morning we reported the problem three times before we left for the day, just so there was no confusion about the problem. We returned to our room at 11:30 PM that evening only to find the room was 88 degress again. We called the manager, who said "that was corrected earlier". At that time I asked that he please come to our room to see this for himself. He did, and was appalled about the A/C not working. Somewhere around 1:00 PM, our air conditioner was working. We had a 9 AM filght the next day, so this was not much fun. Aslo, by this time, we also discovered that housekeeping had not cleaned our coffee pot (day old filter and coffee were still in the coffee maker). And, housekeeping had neglected to leave a single wastecan. Our simple requests for plenty of extra water was ignored each day.
There were several other things wrong, but it would take me a hour to explain the experiece.
I think that since there is new ownership, they are trying to cut corners at the expense of their customers. They also seem to be falling all over themselves to accomodate foreign customers which is fine. I am an American, and will not stay at a hotel that doesn't appreciate domestic travelers.
I will never stay at a Four Seasons again (certainly not in NY). They are very overpriced and don't deliver the service that justifys their price tag.
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