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“FS, NY and Christmas -- Lovely” 5 of 5 stars
Review of Four Seasons Hotel New York

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Four Seasons Hotel New York
5.0 of 5 Hotel   |   57 East 57th Street, New York City, NY 10022 (Midtown)   |  
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Ranked #84 of 463 Hotels in New York City
Certificate of Excellence 2014
San Francisco, California
Top Contributor
131 reviews 131 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
80 helpful votes 80 helpful votes
“FS, NY and Christmas -- Lovely”
5 of 5 stars Reviewed December 26, 2012

We had a great stay in one of the Panoramic view rooms. Great rooms with lots of Maple, Excellent Service. Hats off to the concierge for making our dinner reservations to all the places we had wanted to go. Everyone from the doorman to the housekeeping staff was friendly and efficient. We had breakfast there which was very good but none of the other meals. With so many places to eat in NYC, why would you.

Our kids had their treats when we arrived and also a personal gift for them. Amazingly comfortable beds, great views and a location a block away from Central Park and walking distance to the theatre district -- yes easier to walk than to find or take a cab. 15 mins to any of the shows on broadway if you walk. 15 mins to downtown if you take the 4/5.

Great location, classic four seasons service, wonderful view, great room.

Thanks FS

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Guest Relations Manager at Four Seasons Hotel New York, responded to this review, January 3, 2013
Dear Belomiser --

Happy New Year!! Thank you, thank you, thank you!! Music to our ears that you were taken care of and your experience was a positive one.

Cheers,


Tiffani Cailor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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789 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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English first
Aurora, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2012

You simply won't find a better staff and friendlier service than we experienced at the Four Seasons on 57th! The concierge is plugged into everything. They got us into places when we were sure they couldn't! Room service food always arrives hot and beautifully served by super pleasant staff. Front desk staff are always helpful and personable. I have stayed here several times and won't stay anywhere else. Also, it is a great location for shopping if that's your thing. Do yourself a favour...try it!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, January 3, 2013
Dear Jim W,

What a nice review!! I will make sure and let all the departments know that your stay was great!! Look forward to seeing you back soon.

Happy New Year,

Tiffani Cailor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 20, 2012

The concierge was excellent. Sadly the rest not so - specially for the incredible prices they charge! We had a room (non smoking) where our rooms predecessor had covered the smoke alarm with a plastic bag and had a good smoke. The room service didnt even take it off after we noticed it....

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, January 3, 2013
Dear RedOctoberSUI,

I am sorry to hear that your stay wasn't excellent and your story about the room was just terrible. I will let our head of houskeeping know about your experience. I am happy to connect you to our hotel manager off-line too if you'd like to discuss this in more detail. I wish you would have let us know about this so we could have investigated it more thoroughly while you were here or give you the opportunity to move rooms since you didn't like your room. I hope you will let us know the next time you are travelling to Manhattan and give us a second chance.

Sincerely,

Tiffani Cailor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2012 via mobile

This place is so beautiful 100% period and I'm staying here again in Jan and im sorry to say but how can people be so negative about four season I know you have your own opinion but common this place is number 1 people stop being negative

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, January 3, 2013
Dear Nicole 0025,

Thank you for your kind words. Please let us know your dates in January off-line.
Happy New Year and we look forward to having you stay with us in January.

Cheers,

Tiffani Cailor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Top Contributor
233 reviews 233 reviews
29 hotel reviews
Reviews in 69 cities Reviews in 69 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed December 16, 2012 via mobile

Let's get one thing on the table straight away. This is a very good hotel by any measure. BUT it is in a city of amazing hotels. When it first came online years ago, this property was without peer. Tubs that filled in seconds, drapes that moved magically via remote control, etc, were the drawing power. Cool stuff 20 plus years ago. But the sense you get now is that the hotel needs some thoughtful repositioning. For example, food and beverage seems adrift. The rebranded Garden cannot handle the breakfast crowd, there is no formal dinner restaurant since Atelier Robuchon left, and the Bar is a horror. It is in the back of the hotel, adjacent to the dead restaurant space, and totally devoid of character....or, the night we were there, servers. We sat for almost a half hour while the maitre d' spoke with a table of patrons (one of only a couple tables occupied) , and no server was to be found. So we left. TY, yet another small dining concept in the front of the hotel, was a more fun option, though it closes early in the evening....forcing you into the cave...er bar...once again. That being said, I still think the rooms are large by NYC standards, and the staff is quite nice- which is not always the case here.

Stayed December 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, December 17, 2012
Dear Mookie 61,

Thank you very, very much for your candid feedback. We appreciate your critique and will be sending your comments to upper management and ownership. I am happy to set up a phone call with our hotel manager, to discuss your stay in further detail if you'd like. Please let us know. In the meantime, may you and your family have a wonderful holiday!!!

Sincerely,

Tiffani Cailor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 10, 2012

The location of this property is amazing, but what I loved the most is the Concierge´s ability to get us sold out tickets to Book of Mormon, Carmen and Newsies. Ty features excellent mini burgers and will rush your order if you tell them you are heading out to the theater. The one part of the hotel that does not live up to standard is the fitness center, super small and with outdated equipment.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, December 13, 2012
Dear Stunning 776:

Our concierge desk is phenomenal and very helpful. Thank you for your kind comments. Sounds like you had a lovely stay. Your editorial about our spa will be presented to upper management -- those candid remarks are very appreciated.

Happy Holidays,

Tiffani Cailor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 1, 2012

Traveling to NYC, look no further for a hotel. This hotel is extremely luxurious and the staff are phenomenal. At checkin ask if they have any terrace rooms available as they are worth every penny of the upgrade cost. The rooms are extremely well appointed, very large, and are perfect for relaxing and entertaining. The service at this property is also unbelievable. It is apparent every member of staff embodies the Four Seasons philosophy. Sergio at the Front Drive deserves special recognition, as he checked in with us by name every time we returned to the hotel to ensure our stay and our time in the city was perfect. Randy at Concierge will also ensure everything during your trip is done properly and efficiently.

This is a phenomenal Four Seasons property and is in a different league than every other luxury hotel in the city.

Room Tip: Upgrade to a terrace room or a room on a higher floor.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, December 13, 2012
Dear Robbie H,

Wow!! Thank you for your sentiments. I will make sure to let Sergio and Randy of your kind remarks. We look forward to welcoming you again soon.

Regards,

Tiffani Cailor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel New York

Address: 57 East 57th Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#62 Family Hotel in New York City
#65 Business Hotel in New York City
#65 Luxury Hotel in New York City
#67 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel New York 5*
Number of rooms: 372
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Also Known As:
4 Seasons Hotel New York
Four Seasons New York City
New York City Four Seasons

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