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“big rooms , great location anodyne and tired ...........overpriced” 3 of 5 stars
Review of Four Seasons Hotel New York

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Four Seasons Hotel New York
5.0 of 5 Hotel   |   57 East 57th Street, New York City, NY 10022 (Midtown)   |  
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Ranked #91 of 463 Hotels in New York City
Certificate of Excellence 2014
london
Top Contributor
58 reviews 58 reviews
45 hotel reviews
Reviews in 25 cities Reviews in 25 cities
93 helpful votes 93 helpful votes
“big rooms , great location anodyne and tired ...........overpriced”
3 of 5 stars Reviewed November 7, 2012

rooms are great ..............large ............a real pleasure especially in new york
great bed , good linen ,nice amenities
the furnishings are tired............ quite a surprise from four seasons
television antiquated ............another unwelcome surprise
room service very mediocre and very expensive ............ staff are moribund, polite yet soulless
ate downstairs............it was like ronseal ........... they did what it said on the menu .......... nothing special except the price !

the hotel lacks soul ............it is very aloof , not snobby just everyone is so detached

the room and the size of the room are fabulous but shocked at the lack of investment

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 26, 2012
Dear Wumbojumboworld,

I am sorry to hear about your lackluster experience during your stay. Your comments about our staff, pricing and the room product will be forwarded to senior management. We are happy to discuss with in greater detail via email if you would like.

Sincerely,
Tiffani Cailor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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787 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
New York, New York, United States
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 7, 2012

We were gifted a stay at the hotel (even though we live in NYC) which was very generous, but wish we'd saved the money for something else. Small rooms that aren't particularly nicely decorated, nominal views. The bathroom and closet was the best part of the room. We were left chocolates in our room as a gift (nice touch) but they weren't particularly good. Tiny spa, rooms are quiet, decent location but if you're going to spend over 1k a night for a room in NYC uptown think about the Mandarin Oriental.

Room Tip: try for a room with a view of the city or park, not of back of buildings
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 12, 2012
Dear Liz G,

Thank you for your constructive feedback about your stay with us. I will be sure to share your comments with our senior management. Would you like to speak to Sam Ioannidis, our hotel manager, about how we could have made your guest experience better?

Regards,
Tiffani Cailor, Director of Public Relations
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West Hollywood, CA
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 7, 2012

This hotel was the epitome of luxury and impeccable service. My flight arrived in New York at 5am and I arrived at the hotel at 6am, only expecting to drop off my luggage. I had requested early check-in, but did not expect them to be able to check me into my room that early - but they did. I was let into my room at 6am. I was able to nap and shower and freshen up before a meeting at 11am. That detail alone made the experience completely worthwhile.

The room was very big, perfectly clean, and very luxurious. The location of the hotel is great, too. Just a short walk to Central Park.

I can't imagine staying anywhere else.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 12, 2012
Dear erc421,

Wow! Thank you for your positive comments about our guest rooms and the service provided by our staff. It is always nice to hear such wonderful feedback. We look forward to welcoming you back soon!!

Regards,
Tiffani Cailor, Director of Public Relations
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Saint Julian's, Malta
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed November 7, 2012

I've been in many FS hotels around the world and in most of them i had a great time. The rooms are big but the furniture is outdated and comparable to a 3 star hotel. Absolutely NOT WORTH THE MONEY SPENT. FS must renovate and beautify the depressing rooms.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 12, 2012
Dear stefanob,

I am very sorry to hear that your stay with us was unsatisfactory. We appreciate your review and will discuss your comments with our senior management. I am happy to set up a phone call with our hotel manager, Sam Ioannidis, to discuss in further detail. Would you like me to do that?

Regards,
Tiffani Cailor, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012 via mobile

I stayed there for six days very nice hotel I can't say more.
I wish it was near to the time square and other activities.
The central park view from the 44th floor is amazing.
Hotel room services and front disk are pro.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 12, 2012
Dear TheFirstLead,

Thank you! We are so glad you enjoyed your stay and the service provided by our staff. We hope to welcome you back to New York City soon!

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
moscow
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2012

Great hotel. Fantastic location. Service was very helpful. Enjoyed the gym and spa. One of the best hotel that I stayed in NY. Stayed there just before the hurricane sandy. Best hotel with NY Palace that I stayed in NY.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 12, 2012
Dear garganoff,

Thank you very much for your positive comments about our service and accommodations! We appreciate the feedback and look forward to welcoming you back soon.

Regards,
Tiffani Cailor, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parede, Portugal
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 5, 2012

Outstanding.
It is in difficult times that the best stand out.
Everyone at the Four Seasons NY did an excellent job to minimize the side effects of Sandy.
We were overwhelmed on their proactive planning.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 6, 2012
Dear Paulo G,

Thank you so much for your wonderful comments about our staff during the storm! It was a rough time for everyone and we’re pleased to be able to help. We appreciate the feedback and look forward to welcoming you back soon.

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel New York

Address: 57 East 57th Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#63 Family Hotel in New York City
#66 Business Hotel in New York City
#68 Luxury Hotel in New York City
#71 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel New York 5*
Number of rooms: 372
Reservation Options:
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Also Known As:
4 Seasons Hotel New York
Four Seasons New York City
New York City Four Seasons

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