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“Feel the luxury” 5 of 5 stars
Review of Four Seasons Hotel New York

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Four Seasons Hotel New York
5.0 of 5 Hotel   |   57 East 57th Street, New York City, NY 10022 (Midtown)   |  
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Ranked #90 of 463 Hotels in New York City
Certificate of Excellence 2014
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Feel the luxury”
5 of 5 stars Reviewed November 5, 2012 via mobile

I stayed there for six days very nice hotel I can't say more.
I wish it was near to the time square and other activities.
The central park view from the 44th floor is amazing.
Hotel room services and front disk are pro.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 12, 2012
Dear TheFirstLead,

Thank you! We are so glad you enjoyed your stay and the service provided by our staff. We hope to welcome you back to New York City soon!

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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784 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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moscow
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2012

Great hotel. Fantastic location. Service was very helpful. Enjoyed the gym and spa. One of the best hotel that I stayed in NY. Stayed there just before the hurricane sandy. Best hotel with NY Palace that I stayed in NY.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 12, 2012
Dear garganoff,

Thank you very much for your positive comments about our service and accommodations! We appreciate the feedback and look forward to welcoming you back soon.

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parede, Portugal
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 5, 2012

Outstanding.
It is in difficult times that the best stand out.
Everyone at the Four Seasons NY did an excellent job to minimize the side effects of Sandy.
We were overwhelmed on their proactive planning.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 6, 2012
Dear Paulo G,

Thank you so much for your wonderful comments about our staff during the storm! It was a rough time for everyone and we’re pleased to be able to help. We appreciate the feedback and look forward to welcoming you back soon.

Regards,
Tiffani Cailor, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kutztown, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 4, 2012

Staff inconvienced and vocal about not receiving enough tipping....out of character for property of this magnitude. For someone who enjoys tipping for good service, I don't believe in tipping for presence only.

Ritz Carlton, Central Park, much better option. Little more expensive, but you definitely get what you pay for.

This is a Four Seasons property that doesn't quite live up to the brand standard.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 6, 2012
Dear Russ W,

We appreciate your candid feedback about the service you received with us during your stay. I will discuss your comments with our senior management and if you would like to speak further to our hotel manager, Sam Ioannidis, I can set that up for you. Thank you again for your review.

Regards,
Tiffani Cailor, Director of Public Relations
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Brighton
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

We were due to stay in Soho immediately after hurricane Sandy, but the whole of downtown lost power. Luckily Four Seasons had power. Man, this place has good customer service. Despite the fact they were on a back foot because of the weather they really made us feel at home. $1k a night is expensive, but I noticed the difference when I went back to a $500 a night hotel.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 5, 2012
Dear DavidA_UK,

Thank you for your positive feedback about your stay with us during Hurricane Sandy. We hope that you felt safe and sound while you were here. We look forward to welcoming you back soon!

Regards,
Tiffani Cailor, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York, USA
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed November 1, 2012

The hotel rooms are old and outdate - making this probably the worst Four Seasons of any major city. The rooms are poorly designed and just need a major refresh. The room is really no frills and the hotel is a classic nickel and dime place. This just pales in comparison to the Jumeirah, Mandarin, St. Regis, Pierre, Trump, Loews and most other hotels in the place.

The service is also subpar and frankly borderline rude. Very slow to respond, not helpful.

I'd urge you to avoid this property and stay in any of a number of other top NY hotels for perhaps even a better price. This one just fails to make the cut on service and location.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 5, 2012
Dear Ind0Traveler,

I am sorry to hear that your stay with us was unsatisfactory. We do appreciate your thorough review and will discuss your comments with our senior management. If you would like to discuss further I can set up a phone call with our hotel manager, Sam Ioannidis.

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 28, 2012

This is simply my favorite hotel in NYC. The property is new, well maintained, luxurious. The service is top notch, and every need of yours in anticipated before it's expressed. The venue is perfect for midtown shopping or dining, and close to Central Park. There isn't a better luxury hotel in NYC

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, October 31, 2012
Dear SanjayH,

Thank you so much for your positive feedback about your stay with us! I’ll be sure to relay your comments to our staff. We look forward to welcoming you back soon!

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel New York

Address: 57 East 57th Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#64 Family Hotel in New York City
#67 Business Hotel in New York City
#67 Luxury Hotel in New York City
#70 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel New York 5*
Number of rooms: 372
Reservation Options:
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Also Known As:
4 Seasons Hotel New York
Four Seasons New York City
New York City Four Seasons

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