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“Great hotel for NY” 5 of 5 stars
Review of Four Seasons Hotel New York

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Four Seasons Hotel New York
5.0 of 5 Hotel   |   57 East 57th Street, New York City, NY 10022 (Midtown)   |  
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Hotel amenities
Special Offer
Bed and Breakfast
Ranked #88 of 464 Hotels in New York City
Certificate of Excellence
moscow
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel for NY”
5 of 5 stars Reviewed November 5, 2012

Great hotel. Fantastic location. Service was very helpful. Enjoyed the gym and spa. One of the best hotel that I stayed in NY. Stayed there just before the hurricane sandy. Best hotel with NY Palace that I stayed in NY.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 12, 2012
Dear garganoff,

Thank you very much for your positive comments about our service and accommodations! We appreciate the feedback and look forward to welcoming you back soon.

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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839 reviews from our community

Traveler rating
    557
    163
    65
    33
    21
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Parede, Portugal
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed November 5, 2012

Outstanding.
It is in difficult times that the best stand out.
Everyone at the Four Seasons NY did an excellent job to minimize the side effects of Sandy.
We were overwhelmed on their proactive planning.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 6, 2012
Dear Paulo G,

Thank you so much for your wonderful comments about our staff during the storm! It was a rough time for everyone and we’re pleased to be able to help. We appreciate the feedback and look forward to welcoming you back soon.

Regards,
Tiffani Cailor, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kutztown, Pennsylvania
2 reviews
3 of 5 stars Reviewed November 4, 2012

Staff inconvienced and vocal about not receiving enough tipping....out of character for property of this magnitude. For someone who enjoys tipping for good service, I don't believe in tipping for presence only.

Ritz Carlton, Central Park, much better option. Little more expensive, but you definitely get what you pay for.

This is a Four Seasons property that doesn't quite live up to the brand standard.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 6, 2012
Dear Russ W,

We appreciate your candid feedback about the service you received with us during your stay. I will discuss your comments with our senior management and if you would like to speak further to our hotel manager, Sam Ioannidis, I can set that up for you. Thank you again for your review.

Regards,
Tiffani Cailor, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

We were due to stay in Soho immediately after hurricane Sandy, but the whole of downtown lost power. Luckily Four Seasons had power. Man, this place has good customer service. Despite the fact they were on a back foot because of the weather they really made us feel at home. $1k a night is expensive, but I noticed the difference when I went back to a $500 a night hotel.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 5, 2012
Dear DavidA_UK,

Thank you for your positive feedback about your stay with us during Hurricane Sandy. We hope that you felt safe and sound while you were here. We look forward to welcoming you back soon!

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York, USA
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed November 1, 2012

The hotel rooms are old and outdate - making this probably the worst Four Seasons of any major city. The rooms are poorly designed and just need a major refresh. The room is really no frills and the hotel is a classic nickel and dime place. This just pales in comparison to the Jumeirah, Mandarin, St. Regis, Pierre, Trump, Loews and most other hotels in the place.

The service is also subpar and frankly borderline rude. Very slow to respond, not helpful.

I'd urge you to avoid this property and stay in any of a number of other top NY hotels for perhaps even a better price. This one just fails to make the cut on service and location.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, November 5, 2012
Dear Ind0Traveler,

I am sorry to hear that your stay with us was unsatisfactory. We do appreciate your thorough review and will discuss your comments with our senior management. If you would like to discuss further I can set up a phone call with our hotel manager, Sam Ioannidis.

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 28, 2012

This is simply my favorite hotel in NYC. The property is new, well maintained, luxurious. The service is top notch, and every need of yours in anticipated before it's expressed. The venue is perfect for midtown shopping or dining, and close to Central Park. There isn't a better luxury hotel in NYC

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, October 31, 2012
Dear SanjayH,

Thank you so much for your positive feedback about your stay with us! I’ll be sure to relay your comments to our staff. We look forward to welcoming you back soon!

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 21, 2012

Based on a dozen or so visits over the past decade, this is probably my favorite hotel in the city. It's not necessarily the nicest or most up-to-date (nod to the Mandarin Oriental), but the service is best-in-class, the rooms are large and comfortable, the bar is great, as are the common areas. Too bad they lost Robuchon. Only caveat is beware booking an 'accessible' room. In my experience, this can mean a small, lower floor room outfitted for wheelchair access. I complained the one time I ended up in one, and they didn't hesitate to find a new room for me. Highly recommended.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsNewYork, Public Relations Manager at Four Seasons Hotel New York, responded to this review, October 31, 2012
Dear stevendilley,

Thank you for your constructive feedback about your stay with us. I’m glad that you enjoyed the spacious rooms and the service provided by our staff. We look forward to welcoming you back soon!

Regards,
Tiffani Cailor, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel New York

Address: 57 East 57th Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#53 Family Hotel in New York City
#56 Business Hotel in New York City
#69 Luxury Hotel in New York City
#77 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel New York 5*
Number of rooms: 372
Reservation Options:
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Also Known As:
4 Seasons Hotel New York
Four Seasons New York City
New York City Four Seasons

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