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Four Seasons Hotel New York: Traveler Reviews


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84% Recommend
4.5 of 5 stars 119 reviews
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Astonishing Palace - Wonderful Four Seasons

Four Seasons Hotel New York

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5 of 5 stars
Gabriele84 27 contributions
MIlano
Jan 13, 2008 | Trip type: Business, Couples
8/8 found this review helpful

Wonderful stay at the Four Seasons Hotel New York so far the finest Hotel I have ever stayed in. My experience has been amazing if I value the physical features of the Hotel (including interior and exterior design/architecture) as well as the quality of service I received by all the staff, commencing from the doorman at your arrival.

The Hotel is a 52-story building at a premier location 57 East 57 Street, between Park and Madison Avenue. For some reasons – such as the masonry building and the punched windows – it reflects the perfect tradition of New York and fits in it gorgeously, whereas in a different way itself stands alone: it is not a flat building but a light limestone cascade which creates an inviting scale for the main entrance. At each corner is set a lantern which at night create an invitation from the outside. The light honey colour of the limestone tower gives you a sense of well being and when you are inside it is all a surprise.

Lobby
Impressive, high ceiling with columns, onyx and limestone composes the foyer which is open onto the terraced lobby lounges on both sides. On one side there is 57 Restaurant and on the other side you have the TY Bar.

Front Office/Concierge
The reception is located past to the Concierge’ desk, which is in front of the main entrance. Staff is excellent – kind prompt friendly – they always come with a smile. Check-in is was quick and although the Hotel was fully committed we did not have to wait for our room to be ready. With the Concierge we only arranged a couple of sightseeing plus booked 2 dinner and experienced their insightful knowledge.

Room
Larger than average Deluxe Room, even for NY standards with plenty of space for a comfortable sitting area with a divan, armchair – seating for 3 people with a large coffee table. The FS beds are marvellous all over the world, I would love to buy one for my home.

There is a large oval table which serves either as a working desk either as a dining table. At the desk you do have the cable for the Internet connection, a printer/fax/scanner at your disposal and all the electrical devices for your laptop. The table faces the huge glass window, which itself overlooked the bustling 57th Street. Even if you are not staying at top floor – we were at 28th – you would definitely enjoy stunning views of the city.

Upgrade
On our seventh and last night, we have been upgraded to an enormous 93 square metres studio-one-bedroom suite on the 50th floor (see picture). We enjoyed breathtaking views of Manhattan either at day and night and there was also a private terrace which we – unfortunately - cannot take advantage of because of a tight working schedule. All of our baggage have been packed and unpacked for the room move, but you have to authorize them for that.

Bathroom
Huge full marble bathroom with ample space. Features: englassed walk-in shower and separated bath-tub that really fills-in within 60 seconds, it is a promise – perfect for a last minute relaxing bath after a long day of work or sightseeing. Luxurious Bulgari Amenities that are replenished twice daily. Excellent turn down service as per the picture and very nice touch the plasma TV screen.

Restaurants
We dine once at the outstanding l’Atelier de Joel Robuchon where we experienced an excellent service. The ambience is sophisticated and elegant yet casual. The kitchen is open onto the dining area and you can see the Chef at work, which is basically the meaning of the word “Atelier”. The dishes are tasteful – even if you are not a French cuisine fan – and presentation is top notch. You can even choose less formal dining options such as Express Menu which we enjoyed at the fairly reasonable price of USD 54.

If you are looking for something less ambitious the 57 Restaurant is good as well and overlooks the main lobby. Great for business breakfast and/or lunch.

At the TY Bar you can choose among a wide range of Martinis for appetizers or cocktails. This is facing the main lobby too, with a very nice fireplace.

Breakfast:
It is not buffet, of course, and you can choose among the most sophisticated combination of cold and hot dishes according to your low fat diet, or choose a Breafast Menu such as American/Continental/Japanese/Central Park: I loved the Central Park Menu and also tried the Japanese one with the finest grilled salmon and green tea I have ever tried. All of them are approximately at USD 30, except for the Japanese USD 47, which is not that much for what it is included. One breakfast menu can be sufficient for 2 persons or even for three.
Fitness Centre:
500 square metres of space for your daily routine with complimentary juice/water and cut fruits. A wonderful experience to start or end your day in the city, better if combined with the Spa.

Spa:
Whirlpool, Jacuzzi and Turkish bath are perfect for relaxing in a tranquil environment. Did not have massage/treatments and cannot judge on the quality and service but it certainly is overpriced.

Negatives:
Do not have a swimming pool and the spa area needs much more air and open spaces.

Room features
I would have chosen parquet floors, instead of carpets, to give much more elegance to the room fittings.

Room Service:
Overpriced, in fact each dish is not inclusive of service charge, delivery charge, 17% tax and sales tax and - of course - you have to tip the waiter. If you are on budget, go for an a la carte breakfast in the restaurant.

Business Centre: the fee is expensive (i.e. 10 USD access + 1 USD per min + taxes) therefore, 1 hour for checking the e-mails and printing few pages comes to more than 70 USD. They should not charge for it and offer as complimentary.

Overall experience
This is definitely a place to stay in New York City.

  • Liked — The interior design in the public spaces
  • Disliked — The missing of a swimming pool
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Affari
  • Traveled with Consorte / altra persona importante
  • Age group 18-24
  • Member since August 04, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $937 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Wonderful service at the Four Seasons

Four Seasons Hotel New York

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5 of 5 stars
Moth 44 contributions
Monaco-Ville, Monaco
Jan 4, 2008 | Trip type: Business, Couples
2/3 found this review helpful

I stayed here for three nights in December with my husband, who was on business. The room was wonderful, the closet space and bathroom enormous and there was nothing I could fault about it apart from the fact that we seemed to be on a housekeeping schedule that left our room until 3.30pm each day. It was really quite annoying to come back from a morning out and find the room still not done.
My only other complaint is that the portions of anything from room service were enough for two or three people and it felt like a terrible waste. I expect though that this would be a real plus for a lot of people.
Apart from the late housekeeping the service was really quite outstanding. I was treated like a valued, long term client despite it being my first stay and it really made me want to go back again - soon.
The main restaurant is a Joel Rebochon which is wonderful at home in Monaco and just as good in New York. I ate there once for lunch and once at dinner - highly recommended!
The price tag is high ($1,100 per night) but this is serious value for money.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since January 19, 2003
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $937 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Disapointment +

Four Seasons Hotel New York

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3 of 5 stars
5stargirl 14 contributions
Canada
Dec 17, 2007 | Trip type: Couples
5/10 found this review helpful

We decided to give this hotel a try from many reviews, write ups and quite frankly, the Four Seasons name. What a disapointment! First of all, make sure your room is high up - for a modern hotel - the street noise is terrible. We checked in to our room on the 7th floor - long, narrow, sterile, average furnishings, and bedding. The nexy day the front desk did accomodate us in the move - however, we had asked for the move to happen while we were out as we would be rushed to get ready for an event once we returned to the hotel - not done, had to wait for our bags, and heard all sorts of excuses. Skip room service - does not arrive in the stated time, and by the time it is there one has cold eggs (nice job for $100/breakfast for two). The business centre is a total ripoff - $10 log in and $1/min. The location is great for shopping. The gym is great (the ONly really good thing about this hotel).

Although the Penninsula is not perfect - they at least have more value for the stay - also there roof top bar is loads of fun in the summer. Will take my business back here.

Obviously the Four Seasons chain doesn't keep a "standard". The George V is amazing, and we call the Whistler Four Seasons our home away from home - New York, disapoints.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 18, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $937 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
ummm??

Four Seasons Hotel New York

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3 of 5 stars
jsaby10 10 contributions
New York
Dec 13, 2007
2/9 found this review helpful

Good location, average room for a huge price tag. If you're gonna spend that kinda money for a night, NY has better hotels to offer.

  • Liked — location
  • Disliked — everything was average for alot of money
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Member since October 01, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $937 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Not up to expectations

Four Seasons Hotel New York

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4 of 5 stars
cr8it 14 contributions
Naperville, Illinois
Nov 17, 2007 | Trip type: Business
4/7 found this review helpful

I am a big Four Seasons Fan, and have stayed at many of their hotels. I stayed at the NY property on a business trip and was disappointed. The room I was first assigned to was oddly configured and extremely small (even by NY standards). I asked for a different room, and was graciously moved, but the new room lacked charm. I found it cold and unwelcoming. It was also very dark in the evening, even if I had all the lights on which made it difficult to work in the room.

Please don't take me wrong, the hotel is still a Four Season location. The staff is wonderful, it is clean and it is definitely a luxury hotel. Just when I compare it to other properties in the city in the same class (ie The Peninsula), I just think the Four Season team could have done much better (and does). If you want to see it done right, visit their Chicago property (or better yet, their Maui one).

  • Liked — Cleanliness
  • Disliked — Ambiance
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 50-64
  • Member since September 21, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $937 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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