This is my third time at the Thompson LES and each time has been better and better.
The single best feature of the hotel is the staff who has been super accommodating from reservation to check out and all in between. The management (Sebastian) bent over backwards to help us when we stayed with our kids to make it a great family experience from playing at the pool to arranging a top notch baby sitters. This time they cultivated a totally romantic environment for my wife and I on a couple get away. With only a couple of stays at the Thompson - they have made us feel like family and have gone the extra step always.
The rooms are always clean, nice and big enough so that you are not bumping into the walls like other NYC chic hotels. We have always had a bath and if an upgrade was avail - they were very willing to help us. And they are beautifully designed - of course great beds.
I have to say that as a New Yorker transplanted in LA - the Thompson is located in a totally cool section of the city. Not the Disneyland NYC of the meat packing district or other fully white washed areas. Feels like the village back in the day and there are great shops, cool bars and hip restaurants. It is also very convenient to walk to all areas of the downtown scene.
The hotel is really suited for those savvy travelers who are hip enough to find what's cool and not really for those looking to check out the Empire State building and Statue of Liberty - but could probably help you out just the same.
Overall a great place to stay if you are looking for the coolest NYC experience you can have.