From the moment the doorman helped wirh our luggage and the registration staff greeted us we felt comfortable. I'm not cool but the hotel is -- it definitely has that edgy fun decor. What usually goes with that is a cooler reception. Not true at the Thompson LES. Staff went out of their way to ask what I wanted and do whatever they could not just once but throughout our stay. The restaurant was very good and again the service warm and exceptional. Sushi by night and classic Americana for breakfast. The capuccina was fantastic and impressed my daughter, a former barista, so much it became her daily pleasure. Try the pancake too!