The following is my ammended feedback to a third-party booking service (Hotel Tonight) with whom I had earlier in the week shared a 'sideways' experience at Thompson LES:
Original Message Hey - just want to give a quick shout out to Joe Kavanaugh, director of rooms at the Thompson LES (NYC) for going out of his way to 'make up' for an unfortunate stay a few nights back at an otherwise great property. In response, my wife and I were treated to a King Terrace upgrade last night offered by Joe at the HT Queen Standard advertised rate of $279. This was a serious upgrade from a gent that truly owed us nothing.I also would like to thank the good folks at HT for communicating my review to Joe - totally unexpected, but great to know how invested you are in the quality of your customers' experience.Thanks again to all.
Hopefully, this is taken as a positive review to those considering LES as a place to stay.
You will be taken care of.