After having lived in NY for 12 years, I'm still not used to staying in hotels when I return to town. I was back for a work conference and unfortunately had to stay in Times Square. I decided to stay a few extra nights and picked the Thompson LES for a few reasons. #1. The location is really where you want to be. If you want to be close to restaurants, bars, lounges, this is the area. #2. The hotel itself. The website really doesn't do it justice - the rooms and hotel are spectacular - new, modern and top quality. #3. I thought it was a good sign that the manager responds to both positive and negative feedback on trip advisor. Surely a sign that they care about there customers. Well, I was not wrong. Upon check in, the staff was super friendly and courteous! Also, when I bemoaned my experience in times square, the manager was kind enough to upgrade me to a suite. I travel to back to NY frequently and have found me hotel of choice!