Booked a queen sized room using the hotel's website. I reached out to the hotel directly to explain it was a special occasion, (22 year anniversary), and I was upgraded to a king room on a high floor with a stellar view.
Check in was smooth and efficient.
The hotel's doormen are friendly, always smiling and they greet you - making eye contact.
Housekeeping is top notch. Loved the turn down service every night, complete with a fresh bucket of ice and chocolates on the pillows!
When staying on the LES, stay here.